| Products Electronics & Photo GPS Auto TomTom ONE XL-S | Satisfaction | Experience | |
|---|
| Name | Date | Helpfulness | Review | Overall satisfaction | Ease of use | Quality of Manufacture | Durability | more... |
|
|---|
| Amazon.com customer | 2008-07-12 | | TomTom ONE XL-S | 6 | NR | NR | NR | | | | Helpful? | The TomTom ONE XL-S is a good product with a few annoying quirks. It features a widescreen display and text-to-speech feature (announces street names), which are among its strong points. But I also use a Garmin Nuvi in my wife's car, and it has several features that the TomTom lacks. For example, the Garmin turns itself on when the car is started, and off when the engine in turned off; the TomTom must be manually turned on and off. I have drained the rechargeable battery more than once on the TomTom by forgetting to shut it when I got out of the car. Also, the Garmin automatically switches to a dark background at official sunset time; the TomTom has several "night backgrounds" to choose from, but night colors have to be manually selected when it gets dark. And the Garmin has several dialects built in to choose from (I chose British English); the TomTom has a menu for different dialects, but anything other than American English must be downloaded from TomTom's website. And the text-to-speech feature is only available with one computer-generated voice. The TomTom takes about 2 minutes to find satellites when it's first turned on, but after that it's fairly quick, even when turned off for an hour while you're grabbing a bite to eat. The Garmin is temperamental -- sometimes it finds satellites right away, and sometimes it takes 5 minutes or more. Also, the sequence for programming in a destination with the TomTom is more logical -- select city and state, select street, select address. With the Garmin, you select a city, then an address, then the street -- sounds minor, but it makes it more difficult to "fudge" a location if you've got the address wrong by a few numbers. Finally, the Garmin uses a little car as "home base," while the TomTom uses a giant arrow -- matter of taste. And the TomTom's map makes a smooth rotation during turns, while the Garmin's map makes 2 or 3 big jerky movements while turning. Between the two, I slightly prefer the TomTom -- but it's pretty close. ADDENDUM: After owning and using this unit for two months, I finally got up my nerve and installed TomTom Home on my computer, which allowed me to download and install updated software and several new features. For example, I now have multiple options for my "travel indicator" -- the default blue arrow is still available, but so are icons of a sports car, family sedan, racing car, and motorcycle. I also found that someone had created and uploaded an icon of a BMW 3-series, which is exactly what I drive, so that's what now displays on my TomTom! And I discovered an option through "Preferences" to have the unit shut down automatically when external power is removed (such as when the car is turned off); I'm not sure if this option was available before, but it sure helps prevent drained batteries in the TomTom when I park and leave the car. You still have to turn the unit on by hand after starting the car, but it's about as much bother as with my wife's Garmin, which starts up "automatically"...but won't display anything until you touch "Agree" under a screen warning you not to enter information while driving -- and it does this EVERY TIME it starts (and this feature cannot be disabled in the Garmin). I downloaded a pleasant British female voice for my TomTom, which I prefer to listen to when navigating, even though it disables the text-to-speech option, which is only available with the computer-generated voice. Some of the computer's pronunciations were way off, however -- it inexplicably pronounced "West" as "Razz," so that "Westbury" sounded like "raspberry." It also pronounced "Cuba Road" as "Cubb-a Road," and dragged out the names of numbered routes, so that Route 495 became "Route Four-Hundred-and-Ninety-Five." The new software claims to find satellites faster, but the improvement is subtle at best. One thing it did change that I did NOT like was that it screwed up the on-screen compass, which previously looked like a real compass and displayed actual directions with the appropriate letters -- "NW" for northwest and so on. With the new software, the compass shrank to a tiny circle with a "V"-shaped arrow, with no letters to indicate direction -- and while it found north and south with no problem, it clearly reversed east and west, which had never happened before. Since the new "compass" was essentially useless, I disabled it, and instead enabled a "Display direction" feature under "Preferences." This causes the unit to display the exact degrees that one is traveling with respect to a direction -- for example, "-30 degrees West." It's a bit too nautical, but at least I can read my travel direction at a glance instead of trying to decipher a compass heading. | Satisfaction | Score |
|---|
| Overall satisfaction | 6 |
|
| | | | | | | Amazon.com customer | 2008-05-10 | | Excellent GPS | 10 | NR | NR | NR | | | | Helpful? | If you are like me, you have read the GPS reviews. Again if you are like me, the reviews offered little help. For every article touting Garmin, there are just as many for TomTom. I had the opportunity to compare a friend's Garmin with the TomTom I had recently purchased. Here are my observations. The first thing I notice is the Garmin is simple and intuitive. Logic instructions and prompts guide you through the menus. The Garmin turns on automatically if it is plugged into your car's power outlet. A very convenient feature assuming you are not concern with leaving your GPS visible (GPS units are commonly attributed to vehicle break-in). When providing directions, the Garmin indicates which side of the street the destination is on. Also the Garmin categorizes restaurants into ethnic groups (i.e. Asia, French, American, etc) and provides phone numbers for many Points of Interest (POI). Speaking of POI's, many third party Internet sites offer additional POI's files you can add your GPS. Most of these files are in the Garmin format. For some inexplicable reason, Garmin also indicates cemeteries. I never knew there were so many along a route I had been traveling for years! If you want to know where the cemeteries are, this is the unit for you. With all this, why did I choose the TomTom? The ability to customize routes is one of TomTom's greatest strengths. While the Garmin menu is simple and intuitive, you are locked into limited route variability. With the TomTom I can modify any part of the route. This becomes important when you want to avoid a difficult turn onto a busy highway. Also, the TomTom maps appear more accurate. For instance, the Garmin did not recognize jug-handle turns (a side road for making left turns on a divided highway). The TomTom always identified jug-handle turns in the drive instructions. Providing me with which side of the street the destination is on, as the Garmin will do, is of little use if I can't get to it. In rural areas, the TomTom clearly identified minor unpaved roads. The Garmin only showed a blank spot (almost like one of the old world maps you may see in a museum, where a part of the earth is blank and labeled "Dragons be here"). The text to speech is better in the TomTom as well. The Garmin indicated that I should turn onto the "Penna" Turnpike. The TomTom correctly stated it as the Pennsylvania Turnpike. Also, the Garmin announces roads as "Route One-Two-Three" or "Route seven five" while the TomTom would state "Route One hundred and twenty-three" or "'Route seventy-five". In the end, you will need to consider what is important to you. Hopefully, I have provided some insight and help with your selection.
| Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-04-15 | | TEXT-TO-SPEECH AT AN AFFORDABLE PRICE | 10 | NR | NR | NR | | | | Helpful? | At long last TomTom has released a GPS model that incorporates a text-to-speech feature at an affordable price. This has been what most TomTom customers have been waiting for. The original TomTom One was first introduced to consumers roughly two years ago and was in direct competition with the Garmin Nuvi 350 model. One of customers major gripes was that the TomTom One lacked the popular text-to-speech feature that the Garmin Nuvi 350 had. It seems that in a two short year span the TomTom One has come a long way with adding features and (with GPS becoming more popular) lowering prices. The TomTom One XL-S is, in a way, the first of its kind. It is the first TomTom GPS device to offer text-to-speech (verbal pronunciation of street names) at a price tag of under $300.00. This is good news for consumers not looking to invest too much cash into a GPS but wanting this convenient feature. For those who are unfamiliar with past TomTom One devices this text-to-speech comes in handy when not wanting to take your eyes off the road. For example: lets say you are driving on an unacquainted, busy freeway. Traffic is moving at 70mph in four lanes all around you, your exit is close but given the circumstances you have to keep watching traffic and don't get an opportunity to glance down at your trusty TomTom. Ordinarily you would simply hear you TomTom One say "Exit Right" as you approached your off-ramp. But with the new TomTom One XL-S the street names will be heard as well as illuminated on the screen. So instead of hearing "Exit Right" you will hear "Exit Right On War Memorial Drive". A very convenient way to keep your eye on the road and know exactly where you are at all times. Aside from the text-to-speech feature this particular TomTom One comes with a widescreen for easy viewing. I personally have never had any trouble reading the 3.5 inch screen of the original TomTom One but I'm sure a lot of consumers will love the new 4.3 inch widescreen display. All the new features of the TomTom One 3rd Edition are included here as well. You get the "Help Me" button which when pressed opens features such as "Phone For Help" which displays emergency numbers for the current location (such as and typically 911) "Drive To Help" which show you the quickest way to the nearest police station or hospital and a "First Aid Guide" which is provided by the British Red Cross. Also included in the safety features is an option to sound a custom alarm if any of the following occur: 1. When approaching a school or church 2. When driving faster than a set speed 3. When driving faster than allowed A nice addition to the TomTom One XL-S is the ability to make your own map corrections. For example the city I live in recently shut down an existing department store and rebuilt a Super Center about a mile down the road about 3 months ago. Because of this recent change the Points Of Interest database had to be updated. I simply used the "Map Correction" feature to edit and move the existing Point Of Interest to its correct location on the map. Very convenient. The "Map Correction" feature also allows users to (Un)block A Street, Reverse Traffic Direction, Edit Street Names, Add Missing POI, and Report Other Errors Compared to the many GPS devices I've used (including Garmin products) I've personally found that TomTom has the edge as far as map accuracy and route planning. This new TomTom One XL-S is another break through in TomTom technology that would be perfect for anyone looking to either upgrade from a previous GPS or for first-time GPS buyers looking to save themselves the headaches of getting lost in unfamiliar neighborhoods. Included in the box is: - The TomTom One XL-S - (1) Car Charger - Documentation Pack (Quick Start Guide, Installation Poster, Accessories Catalog, and Warranty/License Agreement) - (1) Windshield Mount - (1) USB Cable - (1) Adhesive Disk For Windshield Mount (for mounting the TomTom to your dash) | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-03-22 | | I deliver Pizza with my XLS | 10 | NR | NR | NR | | | | Helpful? | As a driver I use my TomTom XLS alot. My workday was about looking for street names, looking for adress, in snow (I live Montreal Canada) and we had alot 350cm that winter. It was really stressfull when I was going to work on bad weather. People that order pizza sometime don't realize what it is. You drive in rain/snow, and you have to bring the precious food to a adress that sometime is mispell or wrong, you can't see the adress well. All kind of problems like have to recharge everytime my spotlight to see adress. It is all over, and my job that I was thinking to quit is now a charm and I want to work longer since I have my XLS. It is so fun, people pay me to have fun plaing with my GPS Tomtom XLS, unbelivable! It is so great, where ever they make me deliver it is delivering faster now. Let me give you a exemple: I have 5 orders to deliver, without a GPS I have to find the closest street on the map. With a XLS you can make those place as Point of interest, and it will give you the distance from where you are, no more detour. Cause the knowledge of the XLS system is woulderfull, it know (no map can tell you this) exactly on the street where you have to go. Street are long, sometime chopped into 5 parts. One way, all this he manage it for me. He drive me exactly in front of the house. All this resolve. I can even drive faster cause I know where I go, don't need to slow down, stop, go outside my car to try to see if it is the right adress. There was a terrible saturday 2 weekends ago with blizzard and heavy snow, so heavy that we close the restaurant. Everyone where unhappy, except me, I was asking for more lol. Street name where covered by snow, my tom know where I am, he know what street. Adress where hard to see I get it on the spot. I have alot of fun on many GPS forum on the web too, my GPS is a new hobby. I have Darth Vader and Yoda telling me directions. I place a nice eagle on opening and Lucky Luck on shoot off. When there is mistakes on map I can correct them and receive other corrections over mapshare. When I drive over the limit on highway it horn at me, saving on tickets. I am planing a big trip this summer, and I create a itinarary on the XLS with the fonctions. It is full load of functions, and the price is excellent. Bon voyage. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-03-16 | | TomTom has no customer support | 4 | NR | NR | NR | | | | Helpful? | This product worked fine initially but the battery appears to be defective. That should be no problem. Contact customer support, exchange, or repair the product. However, TomTom has decided to hide its customer support. They put you through a bunch of dead ends and then give you a phone number that does not answer. They promise e-mail support but give you a dead link. Be forewarned. | Satisfaction | Score |
|---|
| Overall satisfaction | 4 |
|
| | | | | | | Amazon.com customer | 2008-02-12 | | GREAT GPS!! | 10 | NR | NR | NR | | | | Helpful? | I have never had a GPS Navigation System before. As a matter of fact, I don't think I have ever been in a car with one (built-in or portable). But, since my birthday was coming up and I could not think of anything I needed, I told my wife she could buy me this new toy. I did the research and decided the TOMTOM ONE XL-S was the best one for the price (I paid $299 with no shipping or sales tax). As most people indicate, it worked right out of the box. The software updates were easy to install through the TOMTOM "Home" web site. It is very easy to figure out on your own, but you can also print out the 69 page manual from the web site. I have only had it a few days, but my new toy seems to work great. I did know I would have a problem with my windshield being too far away from me to reach the TOMTOM, so I also purchased the Bracketron beanbag dash mount. It works great. It does not move and it places the TOMTOM within easy reach. Also, you can just pick up the dash mount, with the TOMTOM attached, to move it all out of view (like in a parking lot) or move it to another vehicle. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-02-08 | | This is my first GPS unit.... | 10 | NR | NR | NR | | | | Helpful? | This is my first GPS unit, and I am very happy with it. It does everything it is supposed to, and it is very user friendly. The widescreen is a big plus, the voice command telling you which street to turn on is also very nice. The best part is the portability of it. It's small enough to take just about anywhere. It is probably accurate to about 50ft. The only con I can give it is the battery life is a little low. However, with the 12v car power supply there really isn't much of an issue. Only if you don't have your power supply with you. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-01-26 | | Some nice features, but very disappointing | 4 | NR | NR | NR | | | | Helpful? | I am a Garmin and iPhone owner and have had the XL-S for a month. Here are my observations: The bottom line: for my needs, dramatically inaccurate arrival times is a deal killer; the user interface screams completely uninspired effort; overall the TomTom XL-S is still pretty darn useful, but sadly demonstrates only incremental improvements over my 5-year-old GPS unit. Pros: Hardware -the case is very sturdy and has a satisfying feel -the screen is always readable, variable backlighting is terrific -auto-shutoff when power is disconnected option is great -mini-USB for power is nice to see -time to lock into satellites is awesome (10-15 seconds) Rendering -rendering speed is impressively fast and responsive -configurable color schemes are wonderful -the combination of color scheme and backlight levels in day/night modes is great Menus -touch-response is instantaneous and surprisingly fast -no missed touches ever -entering data is very easy, virtual keyboard is decent size -searches (i.e. for POI's) are very fast -the shear number of options in preferences is impressive Routing -time to plot routes very fast -no complaints on routes it chose (ran it side-by-side with the Garmin for a month) Host Software -backup feature is very nice Cons: Hardware -why is it so large and odd shaped? It is very light, so you know there is a lot of air inside -what gives with the SD slot? it cannot be used to expand internal memory, only replace it -why must I dig around to change between night/day mode? The unit knows time, date, lat/long therefore it should know the precise time of sunrise & sunset -the bluetooth does absolutely NOTHING with many of the phones on the market! Routing -why not display fastest and shortest routes and then allow me to pick? -arrival time -- totally BROKEN. It is at best 15% pessimistic and on average 25-30% pessimistic*!!! (*over several dozen trips, distances several miles to over 75 miles -- wrong every single time) -it actually told me on a 55 mph section of country road with no intersections that it would take 5 minutes to arrive from 1.0 miles away! (that's 12 mph folks!) Rendering -in 2D mode there is no auto-scaling! Honestly, on the interstate how useful is a 2-block-long straight line wavering for 3 hours? Menus -fast POI searches is super-great -- wimpy, short list of POI's very NOT great -I knew POI's where lacking, but figured I'd just load a bunch up -- wrong -why must I tap dozens of times to navigate to a function?! Host software -the computer voice for spoken names completely and irrevocably failed after 1st sync -the Macintosh version of the software breaks all of the interface rules, it is poorly designed & implemented -the host software insisted that I install a rev that clearly pre-dated what was already installed -have no idea whether MapShare is working or not -- no indication on software or TomTom Summary I've spent some time playing with the Garmin Nuvi 660 as well. The big picture: the current crop of GPS products is terribly disappointing. Considering that the TomTom is essentially 3rd generation and Garmin is 5th (or so), one would expect these devices to be sophisticated and fairly refined. This is far from the case. This is not to say the all of these offerings are useless -- I'm still a big advocate for GPS navigation, it's so very helpful and convenient. Each manufacturer has performed some wonderful engineering (software and hardware), but if you look at what has evolved over the past decade or so the interfaces have changed very little. With the relatively recent explosion of competition one would expect aggressive advances in these products. Sure the SiRF Star chipsets are phenomenal, the screens are bigger and brighter, the CPU's are more powerful, and there is tons of RAM -- but these are all gimme's from their hardware suppliers. For example, as a software engineer, I know that I could sit down and write an algorithm to calculate sunrise/sunset (forecasted into the next century) in a weekend. Is it really too much effort to ask for the day and night mode to switch automatically? Also, why must I pound on the screen navigating through endless menus like I'm using a cell phone from the 90"s? There is not a SINGLE function on the iPhone that is more than 3 taps from the top level (95% are 2 or less) -- impressive. | Satisfaction | Score |
|---|
| Overall satisfaction | 4 |
|
| | | | | | | Amazon.com customer | 2008-01-22 | | TomTom XLS - Review | 6 | NR | NR | NR | | | | Helpful? | I really like the features of the TomTom. The included maps are a definite plus! I'd actually give a full 5 stars if the memory was larger and the maps were 100% accurate. The internal maps comprise the majority of the available memory. Because you are limited, you can't download many additional features, including available computer voices. Additionally, the latest updates don't always reflect added residential developments and street names (within the past 2 years). It's a good buy - just not worthy of a 100% satisfaction rating. | Satisfaction | Score |
|---|
| Overall satisfaction | 6 |
|
| | | | | | | Amazon.com customer | 2008-01-20 | | Very happy with the Tomtom ONE XL-S | 10 | NR | NR | NR | | | | Helpful? | Having carefully weighed and compared the Tomtom ONE XL-S and the Garmin 650, I settled on the Tomtom. I paid about $268 for the unit. Prior to its arrival, I had a bit of buyers remorse thinking that perhaps I should have gone with the Garmin 650, because I found more reasonably priced units at Costco. Additionally, I was told by various sales people that that the Garmin was more user friendly, and it was the best selling - blah, blah. Having actually used and played with the Tomtom for about a month now, I am very happy with its ability to take me anywhere I need to go. For me, it never takes more than a moment or two, to acquire satellites (if not immediately), the user interface is straight forward and user friendly. It has lots of points of interest, and I enjoy adding my own in the Favorites list. One caveat, the full manual is online, and one has to play with the unit to figure it out, as the "to how" literature is sparse. Having said that, it's easy to figure out and use. There are a variety of reasons I chose the XLS over other GPS devices, these include the wider screen, which I think is necessary to freely type in addresses, as well as see a larger view of the map, and I really wanted the text to speech option, which the Tomtom XL doesn't have. In comparison to the Garmin 650, the XLS was cheaper, and didn't have the unnecessary picture viewer or MP3 player. One important factor for me was that the XLS has tons of way points that can be included to plan a route for traveling, while the 650 has only one! Drawbacks to the XLS include a short battery life, but I don't need it because its plugged into the car. The attachment base is decent, instead of attaching it to the front windshield, I highly, highly, recommend using the "Nav-Mat Portable GPS Dash Mount" - it's absolutely brilliant. I paid about $20 including shipping, and it's quality, and it does precisely what it's suppose to do. Other things of note include the following: the cord plugs directly into the XLS, while the Garmin 650 cord plugs into the base; the XLS while plugged into the computer through the USB cord (included) will reenergise the battery, however, I personally opted to purchase the Tomtom wall plug in cord - its just easier; password protection requires that you go through Tomtom "Home" the company's software that requires downloading - which was a nuisance; upgrading the unit to the latest software version (Windoze) wasn't an issue as another reviewer had suggested; I can see the screen in direct sunlight - and it looks good; the unit has (if I recall correctly) 1 Gig of memory, which is mostly filled with the North Am. maps - one can purchase extra memory cards if necessary; finally the unit has the option of shutting down when the vehicle is turned off just like the 650. Overall, I am exceptionally please that I bought the Tomtom XLS. I hope this helps in your hunt. Cheers. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-01-12 | | DO NOT USE THE MAC SOFTWARE FOR THIS DEVICE | 8 | NR | NR | NR | | | | Helpful? | I Like the GPS unit. I like the tomtom Windows software. However I am a Mac user. Here is the problem: If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED VOICE. The recorded human voices will still work, but the COMPUTER generated voice will no longer work. The computer generated voice is the whole reason you purchased the XL S over the XL; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue. If you have windows access, then you are fine. I corrected this issue by opening tomtom HOME in Windows, then deleted the tomtom OS/Firmware from the GPS device, then performed an update within tomtom HOME to replace the tomtom GPS OS/Firmware. Once I did this, everything worked fine again and I had a functional computer voice. | Satisfaction | Score |
|---|
| Overall satisfaction | 8 |
|
| | | | | | | Amazon.com customer | 2008-01-08 | | Excellent, Full-Featured GPS for a remarkable Price | 8 | NR | NR | NR | | | | Helpful? | I really like this unit. I got one for Christmas, and I enjoy it so much I purchased another one for my wife. I had done tremendous research on this product and its competitor's prior to the purchase and was wavering between the Garmin Nuvi 350 and this one. Luckily, a friend of mine purchased the exact Nuvi was was considering prior to my purchase, and he let me borrow it for a long road trip (800 mi each way). So I got a lot of use out of it to base my decision on. What I'd really like to see is a combination between these two units. Overall though, I feel like the TomTom One XL-S was the right decision for me. Pros: Text-to-Speech works really well. It finds its location significantly faster than the Garmin Nuvi does. The menus are easier, it has a much better display than the Nuvi in my opinion. It seems to show more detailed entrance / exits from highways, the image seems a bit crisper (although this is a minor difference), but most of all, if a route is planned it still shows information like current speed. The Nuvi does not show the map and speed if a route is programmed. If you want to see your speed on the Nuvi with a route programmed in, then you must switch to an alternate view but you lose the map. I think the menu options are a bit more user friendly in the TomTom. I also had, as have everyone I know with a Nuvi, multiple problems with the suction cup coming off. The TomTom suction cup has been rock solid since I put it up. So that is obviously a much better design. Cons: The one huge feature the Nuvi 350 has over this unit that I would really like is detailed trip information. For example, the Nuvi will calculate your total stopped time, total trip time, avg moving time, max speed, etc. The TomTom does not seem to give this information which would be nice. The TomTom also allows you to download additional computer voices and such, but there is no room, so you'd have to get an SD card to supplement. The website is horrendously slow. I'm hoping that it is because they were extremely busy with people playing with their new toys after Christmas and that it will improve; however, I felt like I was back to dialup days. The TomTom Home update software app for Windows seems to be just a bit cheesy. I'm a software developer though, so perhaps I'm overly critical on it. Overall, I would recommend this product in a flash to anyone I know. I'll be anxious to see how well maps get updated as time goes on, but so far they've been very accurate. | Satisfaction | Score |
|---|
| Overall satisfaction | 8 |
|
| | | | | | | Amazon.com customer | 2008-01-07 | | Units are OK, but Customer Service is the WORST. | 2 | NR | NR | NR | | | | Helpful? | The unit worked well for the 2 weeks I had it. Then, the TomTom "Home" software downloaded and installed a software "update" for my One XL-S, however, the updated software was for a different model. The unit malfunctioned from then on. TomTom Customer Service (when you could get someone on the phone) was of no help. The Customer Service agents had not been trained on the One XL-S. Finally, by my 5th call, someone lead me through certain reset procedures that deleted all of my maps. I had to send the unit back to TomTom, who for the past month has refused to send me a new unit. IF you can get in touch with TomTom customer service, they don't help at all. Customer Service is very important to a product such as a gps unit. Bottom line, enjoy the unit, but don't expect to receive ANY help or support from TomTom. | Satisfaction | Score |
|---|
| Overall satisfaction | 2 |
|
| | | | | | | Amazon.com customer | 2008-01-04 | | TomTom One XL-S | 10 | NR | NR | NR | | | | Helpful? | My husband bought this for me for Christmas, and I LOVE it! It was easy to program and very user friendly. I'm the typical female; don't know north, south, east and west when I get out of my comfort zone. The TomTom very clearly announces that I should turn "left" or "right" (none of the east/west stuff, yea!) I especially like that it shows on the screen the name of the upcoming road. Much easier to read than the actual road sign in our rural areas. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2008-01-01 | | Tom Tom One XL like it better than my bmw 550i built in NAV | 10 | NR | NR | NR | | | | Helpful? | I have this setup with the extended arm in my wife's mercedes 2007 C230, and WoW! only took me about 5 minutes to learn how to use it compared to my 2007 Bmw 550I gps which may look superior but is difficult to use. I like this Tom Tom One XL interface way better. I highly recommend it to anyone that just wants a simple easy to use GPS, well worth the money. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2007-12-31 | | Good But Not Great.... | 6 | NR | NR | NR | | | | Helpful? | I have this and used side by side with a Garmin 200 W for several weeks before returning the Garmin. Overall this is a good product but a few annoying bugs keep it from being great...here are the pros and cons Pros It finds the satellites quickly and keeps the signal. The garmin took 2-3 minutes almost every time from a power up start (this was the deal killer) The user interface is nicer and has a lot more options than the garmin. The POI database (such as the POI categories it actually has - it is missing several major US retail chains - see below) is more up to date than the Garmin I bought at same time. Allows you to set the keyboard to QWERTY mode which the Garmin did not. cons The graphics are a bit grainy compared to the garmin The bluetooth is useless, works only for data transmission/reception and that too with very limited number of phones. No, you cannot use it as a handsfree. If you take a wrong turn or pass by your destination or do anything to pass by your destination on a 2 lane road, it will not tell you to turn around - it will navigate you through the next set of intersections. In rural areas this can mean a 20 mile trip instead of going back 200 yards. The text to speech works very unpredictably - it pronounces some name very nicely but mangles others horribly such that you can't recogonize it. Also it announces street names about a quarter mile before and then simply says turn left or right when you are actually at an intersection and want the street name to turn into. This is annoying. Very annoying. There is an SD card slot. However the unit works either exclusively with the SD card slot or with the internal memory. Which means that you have to reload everything in internal memory onto the SD card which takes about an hour because of the incredibly s-l-o-w data transfer rates. Also the internal memory is pretty much full so forget about any upgrades unless you spring for at least a 2 GB or more SD card Strangely, TomTom doesn't know about major US retail chains like Toys R Us, Payless Shoes etc. This even after I updated the unit with the US Retail POI database file The color schemes available on the unit and online are completely weird. Seems to have been done by people with zero taste and sensiblity. The internal battery is useless in cold weather (i.e. if you leave the unit in the car in winter). This after a few weeks. It either dies in a few minutes or doesn't fire up at all. Will have to see how it performs in the summer. The brightness and contrast are so-so in daylight compared to the garmin 200 w | Satisfaction | Score |
|---|
| Overall satisfaction | 6 |
|
| | | | | | | Amazon.com customer | 2007-12-29 | | Very Pleased | 10 | NR | NR | NR | | | | Helpful? | I had debated which unit to purchase but am very pleased with the XL-S. I was using it in 30 seconds out of the box. I never once had to look at the directions (although, I do work with computers for a living). I love how it gives plenty of warning before a turn and different views of the route so you can review it ahead of time. If you don't like the route you can have it figure an alternate. Some have complained about no external volume control. There is no need for one. A simple touch on the left-hand corner of the screen gives you a volume control slider bar you adjust interactively while it says something; nothing external to get dirty or break. Also, someone complained they could not get updates without paying for them. There simply may not have been any new updates to the maps from the time they purchased. I live in the US and all the US and Canada were preloaded. No purchase necessary. I love all the extras too, like restaurants, gas stations, hospitals and many other points of interest. Although, my wife drives me a little nuts because it also shows exactly how fast I'm going. The screen also has plenty of extra info, like ETA that changes dynamically with speed, time traveling, distance ... etc. I was sorry to read some have apparently had mechanical problems. I guess you can get a lemon with anything. Mines been great right out of the box. I highly recommend it! | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2007-12-29 | | Buggy Maps and Not Really Mac Compatible | 2 | NR | NR | NR | | | | Helpful? | On a trip to one of the built-in Points of Interest (The NY Hall of Science), my Tomtom XL-S told me to go in the wrong direction through a one way loop in the front of the museum. Then it told me to connect to the highway by going through the paid parking lot at the museum. My wife was onboard with the TomTom until that happened. Now she's back to paper street maps. So I tried to fix the maps by downloading the latest ones. The package comes with a code for a free download of the latest maps if done within 30 days of first using the unit. Guess what? The link on the coupon now directs me to download TomTom Home 2.0 in order to update the maps. The problem is, there is no Mac version of 2.0. So there are no updates for me. Why advertise about Mac compatibility and then lie about it? One last thing. On the TomTom website, the pulldown help menu does not list the TomTom XL-S model at all. UPDATE: Looks like you can block out streets that don't work (such as the ones in the crazy TomTom suggestion above to drive through a parking lot). UPDATE 2: I have no idea why this unit works on some days and not others. On a recent trip to Jersey City I had 4+ satellites communicating with the GPS. All I wanted was for the device to take me home. It was completely confused and kept drawing my location wrong (such as in the river). Again, this did not impress my passengers. | Satisfaction | Score |
|---|
| Overall satisfaction | 2 |
|
| | | | | | | Amazon.com customer | 2007-12-26 | | Excellent GPS with great features | 10 | NR | NR | NR | | | | Helpful? | I got the TomTom XL-S during Thanksgiving. This is my first GPS device purchase and I am very happy with its features and performance. It contains some neat and useful features. Text-to-speech is accurate and possibly the best feature in this product. I dont look at screen now while driving , I just listen to the directions from Tom Tom, which are correct, clear and announced well ahead of time. The extralarge screen on Tomtom XL-S makes it an additional plus as it is easy to view. All in all TomTom XL-S is really an excellent choice. You will not be dissapointed. I have used Garmin and Magellans before and both are not as intuitive and user-friendly. | Satisfaction | Score |
|---|
| Overall satisfaction | 10 |
|
| | | | | | | Amazon.com customer | 2007-12-26 | | TomTom XL-S A Step Up with Text to Speech | 8 | NR | NR | NR | | | | Helpful? | Looking for a GPS with Text to Speech, the TomTom One XL-S is great. I have a TomTom 520 Go also, and I realy like the Unit telling me the street names instead of just turn ahead. Graphics on the 520 are a little better, as it knows when I turn into a parking lot, the ONE XL-S shows me in a grass field (sometimes it places me back on the street). All in all this is a real great unit for the price. Size is great, you can slip it into a pocket. There is a lot of different aftermarket mounts for the ONE XL. | Satisfaction | Score |
|---|
| Overall satisfaction | 8 |
|
| | | | | |
| |