| Products Electronics & Photo GPS Auto Navigon 2100 | Satisfaction | Experience | |
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| Name | Date | Helpfulness | Review | Overall satisfaction | Ease of use | Quality of Manufacture | Durability | more... |
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| Amazon.com customer | 2008-06-09 | | A very good value! | 10 | NR | NR | NR | | | | Helpful? | Ok, after wading through these negative Navigon reviews, I bought the 2100 to see for myself and put it side-by-side on the dashboard with the TomTom 130-S and the Garmin Nuvi 200. Each was in the $150 range, so price is not a factor here. Each has a 3.5" screen. 1. The voiced street names in the TomTom and Navigon beats the Garmin 200 which lacks text-to-speech in this price class. 2. Each of the three gives you one free software/map update right out of the box. 3. The Navigon fee-based updated POI's is not as user-friendly as the TomTom, which has a web site with many free databases. Garmin has the capability to add databases too, but most of them are also fee-based. 4. The complaint of a "gray land" basemap on the Navigon is only a personal opinion of reviewers here. The gray basemap, in my opinion, is far less distracting than the multicolor eye candy of the TomTom and Garmin. It's a map people, not a Disney cartoon. 5. Battery life is comparable in all three. 6. Only TomTom gives you the USB cable in the box, though it's necessary for all three to interface with your computer and the companies' Web sites. How cheap of Navigon and Garmin! 7. It would have been nice to have the sexy, modernistic car mount of the Navigon 5100 and 7100 packed with the 2100 instead of the clunky Erector set version. But the new TomTom fold-flat, low-profile mount beats all GPS mounts on the market today. 8. Only the Garmin handles "pedestrian mode" well. TomTom doesn't have that option, and Navigon gets totally confused traveling at a slow walk. But really, use breadcrumbs if you can't find your way back home jogging. None of these three GPS units guide me with the best possible route. NONE! But, until you can program your own desired route and save it for future use, we'll have to settle for each of their quirky route calculations. Conclusion: Of the three, Navigon's "traffic report" capability puts it ahead of TomTom and Garmin in terms of features. But that costs an additional $99 list. Using all three, I rank the TomTom #1, the Navigon #2, and the over-rated Garmin #3. Obviously, Garmin has a good reputation, but it's also obvious that Navigon and TomTom are working harder to bring the GPS buyer more features at better price points. As far as the Navigon being difficult to operate: figuring out how to program -each- of these GPS units takes a little time, but folks, it's not rocket surgery. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-06-07 | | Wow, what a companion! | 10 | NR | NR | NR | | | | Helpful? | This is our first GPS, we bought it because 1. it allows for updates, 2. priced right, and 3. voice to text. I compared it to more known products with a much higher price (used by my brother, a friend and my realestate agent), the Navigon 2100 is much better. You can really hear the directions while driving with the radio on, the display is fantastic with the arrow on the left side telling you exactly when to turn. It gives the same directions to my house as I would use myself driving in my neigborhood. It recalculates immediately in case you make an error. It warns you if you go more than 10 miles over the speed limit on the highway. It is so easy that my wife found it simple. My 14 year old son got the GPS to work in 5 minutes; he doesn't even have a high school diploma! It charges in the car very well and the battery lasts for hours! I am going to get a second unit. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-05-14 | | Navigon rocks after updating it with the new software version 1.2 | 10 | NR | NR | NR | | | | Helpful? | I had to write this review to alert other Navigon 2100 (5100) users in case they are not aware of this. If you have purchased 2100 or 5100 recently, it has perhaps v1.1 installed. Please register with Navigon and download the latest software which is v1.2. I Purchased the 2100 a few months back and loved the maps and the reality views but was disappointed with the interface and software had some bugs. I was recently alerted by Navigon that a newer version of the software which also included map updates was available (which is awsome as compare to other GPS makers which normally don't offer free map updates). After I upgraded the device with v1.2, I am very pleased with this GPS. The device locks on the GPS signal even when i am sitting inside my house. It also acquires the signal fairly quickly under normal conditions and is great in the city driving with tall building (as in NYC) and will not lose the signal (this was even before the upgrade). I have to say that after upgrading to v1.2, all my complaints are gone. I haven't noticed any issues thus far yet. One caveat is that downloading the 1.5 GB file will take a very long time and will remind you of the days when dial-up was the king. This is perhaps due to limited bandwidth issues with Navigon servers. Use Windows XP to download this large file as IE in Vista kept on crashing in my experience. Those who are looking to buy Garmin and other top brand names GPS, should seriously consider Navigon. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-05-03 | | Compact Easy Affordable GPS from Navigon | 10 | NR | NR | NR | | | | Helpful? | This is not a professional review: I have used Garmin Nuvi 350 (my Dad's) and Tom Tom (something - business's) and the Nuvi was a great unit but too pricey for me. I have been looking for an affordable unit with decent features and one that looks halfway decent. When I stumbled across this one I had to do a "background" check to see if it was any good. Most reviews were 3.5 stars or better. The price is very affordable and it looks good, performs GREAT and so I bought it. I have used on three trips and this unit got me there with absolutly no problems. The voice guidance may be all you need as she is very accurate. The neat feature is the Reality View. It is amazing. This feature alone will aid my wife so much as she gets confused when coming into major interstate road changes. Reality View will "sort" it out and show you exactly which lane you want to be in and the voice will tell you also (something like, "You want to be in the left lane"). POI are a nice feature too. The other day we spontaneously decided to eat at a popular Pizza place on the other side of Dayton (Ohio) and I knew where it was but I needed cash from my ATM so I drove around the area looking for our bank. I thought I could easily find one as it was a busy shopping area. After five minutes it donned on me that I could use my new GPS so I selected the POI section, ATMs, and my bank was right there only 0.8 miles away. Five minutes later we were inline at the Pizza restaraunt! Very very nice. Screen is sharp and bright. You can change many features. I would suggest the "Optimum" route. Sound is very loud so I have had to reduce it to a reasonable volume. A great buy. Now my father-in-law wants one and he's on a retirement budget so it will be affordable for him. From Ohio. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-04-05 | | Horrible GPS, excellent graphic display | 2 | NR | NR | NR | | | | Helpful? | I was very excited about getting this GPS unit, the graphic displays and the realistic view at junctions would really be a great help driving on jersey roads, however the unit turned out to be flat out junk. When i first opened the box, it was missing the window mount, i immediately contacted amazon and they said there was nothing they could do about it. Then i contacted the company and they said i had to send the serial # and it would take 14 days to process the order. From there i turned the GPS on, only to find that it had me located on the wrong street while i was sitting in my house. Needless to say i wasnt please but i thought i would give it a chance, so i took it out for a spin, i plotted a destination in the next town only to find that the location was not on the map, so i continued to plot a course that was on the map, and started to drive, only to find that when i was about to make the turn onto the entrance, the unit could not pronounce the words properly, it precisely said "turn left on to rt42 north bradge (which is supposed to be bridge), i laughed, and continued on, when i got near the town i was headed to, i went right past it, why? Because the map stored in the GPS didnt have the exit that was constructed on the highway 8 years ago, it tried to turn me onto the original exit which had existed back in the 90's (which was all grass now btw). I turned the car around, went back home, and put in an RMA request and sent the unit back. Navigon still has a long way to go. | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2008-03-26 | | Perfect Road Companion | 10 | NR | NR | NR | | | | Helpful? | Navigon 2100 is a package of nice GPS features and ease-of-use. The buttons on the UI are a bit small for someone with large hands, but using a stylus or just a pen/pencil tip could do the trick. I would rate this product over more expensive competition such as Garmin and Magellan any day. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-03-25 | | A little dissapointed | 6 | NR | NR | NR | | | | Helpful? | I already owned a Garmin Nuvi and then saw and fell in love with the look of the NAVIGON 2100. But when I got it I was very dissapointed. For a few reasons. The power connection is on the bottom so you cant rest it low on your dash, The NUVI has the power cord conected to the mount so it it always pluged in no matter if you remove the sysytem from the mount, the fonts on the NAVIGON were so small I couldnt see them (I wear glasses).There are many features the Navigon has that the Nuvi dosent. Like the fwy feature and how it shows all up coming fwys on the screen that the NUVI dosent. The Navigon is a very nice looking machine, I think I was just use to the NUVI and prefered it over the NAVIGON. Bottom line is, if youve never owned a GPS system, NAVIGON is a HOT item. | Satisfaction | Score |
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| Overall satisfaction | 6 |
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| | | | | | | Amazon.com customer | 2008-02-27 | | too slow | 4 | NR | NR | NR | | | | Helpful? | Great hardware design but the details sink this product for me. Input is very frustrating as the delays are long (up to 2s, sometimes more) and variable. The sound is not loud enough. After a turn, it does not give the next step immediately. This causes problems when there is a turn shortly after a turn and I get stuck 3 lanes away and having to miss the turn. Reality view is useful but it comes up only a small minority of the time for me. | Satisfaction | Score |
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| Overall satisfaction | 4 |
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| | | | | | | Amazon.com customer | 2008-01-30 | | A great GPS unit, especially at the Price | 10 | NR | NR | NR | | | | Helpful? | I read a ton of reviews of both the Navigon 2100 and several other comparable models. I also went to a B&M store so that I could play with many different offerings before making my decision. The fact that this item has a Lifetime Traffic Update capability (usually $99 but I got it for free with the purchase of the GPS) and Text To Speech tipped the scale towards the Navigon. What cinched the deal was the price. I purchased mine on-line for $149 including the Lifetime Traffic. When you consider that the Lifetime Traffic is usually $99 alone this was a very good deal. Navigon is a European company that only recently made forays into the US market. Many of the complaints that I read on-line related to their lack of support in the US. This is changing rapidly. They will roll out "Navigon Fresh" on-line in the US in March 2008 which will enable you to update your firm ware, purchase maps, and meet other updating needs. I have had no issue at all with the unit but many people on-line have noted of late that when you dial the 800 number you are connected to a real live English speaking person fairly quickly. I am convinced that in the coming months their customer service will continue to expand and improve. One of the other complaints of the unit involved the lag from the time you type a character to the time that it appears on screen. This is due to the prediction software that the unit uses. To me it is no big deal as you can go ahead and type in the first few letters, wait a couple of seconds for it to catch up and in most cases it shows the complete street or city name on the left to choose from the list. This is probably faster than typing the complete street or city name anyway so this is really no big deal. Others complained that the icons or letters are too small to accurately type without a stylus. This is the case with almost all GPS units, especially if you have large fingers. Many GPS units include a stylus; this one does not. To me, this is not a deal breaker as you can buy a stylus almost anywhere for just a couple of bucks. I got one a Wal-Mart that doubles as a pen and paid less than $5 for it. While you are there pick up a screen protector as the unit uses its touch screen for all input. The map and directions are fine and accurate. When I ignore their directions because I know a short cut, it quickly recalculates the route and doesn't annoy you with repeated requests to make a u-turn. While the unit may not give you the route a native of the city would choose, it will get you there fairly efficiently and with confidence that you will not end up lost (this is after all the whole point!). The spoken voice is clear and loud enough to be heard easily. As with any Text to Speech GPS they often mispronounce a street name but it is usually still clear what they meant. The screen is plenty bright enough, even in bright sunlight, and easy to read. One thing that I like is that as this a European device, they don't bombard the screen with colors. Except for the street that you are on or will navigate to, the rest is various shades of gray. This makes it very easy to anticipate turns at a glance. Overall the unit seems sleek and well designed. The unit does not come with a detailed user manual but you can download the 140 page PDF from their web-site. Hey, printing is expensive and I applaud their effort to save money and trees, especially since they pass that savings on to us. Besides, it gave me a chance to read the manual cover to cover while waiting for the GPS to be shipped which is something I wouldn't have done if it arrived at the same time as the unit (I'm a man after all!). If you are comfortable with computers and electronics you will find the menu navigation a snap. I think that even older people or those who may not be as tech savvy would still be able to use the unit after a little practice. The menus are fairly intuitive and the use of animation makes them seem Flashed based and attractive. Please note that the Traffic Updates only works in certain cities, make sure to check their web-site to see if your area is included. If it isn't, and you are offered the package deal you could always sell the traffic upgrade on e-bay as it comes in a blister sealed pack. When you compare the features of this unit to others you quickly realize that you would have to pay much, much more to get its equal. Great unit, Great price!
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-01-27 | | Streetnames Vs good GPS | 4 | NR | NR | NR | | | | Helpful? | I did compare this side by side with Megallen and another very high end GPS. Good things first 1) Virtual reallity view helps a lot. 2) Free Traffic info - provides the constructions going on but yet to check the real time traffic information. 3) Got it for $100 at Staples. Negatives 1)Antenna takes time to connect with the satellite. None of the other GPSs I know of have this issue. I had to go around the airport one more time when it was searching for signal since I did not know which road to take.It is painful since sometime this device will be searching for the signal for about a mile of more. 2)Does not announce the "recalculating" distance and you would not know whether it has already recalculated the distance or not. You have to know that from the change is distance. 3)Too many "make a U turn" prompts when there is alternative roads available. Side by side with Megallen low end one (149 or 129 in radio shack) purposely I drove on wrong roads,when Megallen immediately figured out the alternate roads,this kept screaming " make a U turn" . Not acceptable. 4) No "alternate road for the next 3 miles". Important when you are struck in a traffic jam and want to avoid the road for the next few miles and looking for alternative directions. When they claim to provide real time traffic,this should have been there.... Missing. 5) I dont know what type of route to choose since all the types sometime or the other seem to be putting me through small roads when there is another better approach to the destination. 6) There are times I have driven just watching the route line not since it did not announce when needed. 7) The announcement could be made a little earlier. Sometime it will ask you to take the exit when you are passing it. I bought this for the price,Street name announcements and the life time real time traffic info. Seriously thinking whether I made a mistake. | Satisfaction | Score |
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| Overall satisfaction | 4 |
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| | | | | | | Amazon.com customer | 2008-01-18 | | 100% GPS | 8 | NR | NR | NR | | | | Helpful? | First of all this is my first GPS, so I'm not comparing it to any other. I'm just rating it based on it fulfilling my needs and the reasons I bought a GPS. I am one of those people that lack a natural sense of direction. For instance even if I have traveled to a place before I may not be able to find it again on my own...especially if time has passed since I have been there( example a resturant, night club, mall or your house). Some people speak of their GPS unit as if they are kids with toys..."it has a MP3 player, plays pac man games, and plays MP4's"....does it come with a finger nail clipper too!?! All that is great but I have already invested in portable equipment that does all of those...so I'm in no rush to make my other investments obsolete. This GPS does none of the things mentioned. It simply navigates. Very effectively i might add. Most people who gave this GPS a 1 rating recieved a deffective unit. That is a hazard of buying any electronics. So I would take them with a grain of salt. And if you chose to buy this unit cross your finger and just hope you aren't another statistic of mass production. As far as navigation I can't imagine right now how you can get much better. This speaks street names as it tells you to turn. The turn now notications are damn accurate; you can almost be a blind person and get in a car with this. The reality view is a picture of the highway/freeway signs with "Large Orange" arrows in the lanes you should be traveling. It comes in handy and helps you from jumping on the incorrect highway/freeway when they intersect. Points of interest show most of the majors...I even seen some hole in the wall Chinese resturants listed. The unit also allows you to add up to 300 customer points of interest. So if you are like me and often take the incorrect exits or turn down incorrect streets to places you have even been before; You could just program your unit to take you there smoothly with a press of a button. Or even type in a place you want to go but haven't been and reference it later no matter where you are. If there is something blocking the street or the freeway(mainly freeway because even I know how to drive around an accident or road block in the street) You can tap route blocked from 5 to 25 miles and it will take you an alternate route for the 5 to 25 miles and then put you back on track. You also can set it to alert you if you are traveling 5 to 25 miles over the speed limit. Which then it will shout warning! with the speed limit of the road you are traveling displayed. The unit looks like a little big screen TV. The things light night view aren't automatic, but just tap the screen(even in the middle of it navigating) and the menu pop ups then tap night view... it take 2.2 seconds to do, really. It does not replace common sense....that's what everyone seems to be looking for when they become obsessed with which GPS is better then that GPS...but if you have used other units you may be trained to type in an address or look up a POI a certain way...but if this is your first or you learn fast regardless of how it operates differently..you will not be disappointed; unless you get a lemon of course.. I didn't get a lemon myself. Overall this is a good product...it might not have some of the bells and whistles like the MP3, video games, MP4 and bluetooth... but if you have a bluetooth headset, a car stereo that plays data CD's with mp3, and IPOD jack, a playstation and a big screen tv at home for games and movies....not to mention a Palm Treo phone that plays MP3's, MP4 and games....get my point? If I think about it I have about 17 MP3 players already!!! enough!!! There is a lot of redundancy going on here... until there is a product that does it all well... i just want it to do what it supposed to do... well! Anything else is just a toy. I got into this game saying that I didn't want to spend more then 200 bucks. That what a GPS is worth to me... so you can't put a mp3 player and a video player on it and tell me it's 650..ok but i'm not buying it... if I could've got all of that for 200 bucks then I would have had 18 MP3 players...lol If find the price a deal....trust me this one is good! | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Shopzilla customer | 2008-01-16 | | No Warranty Customer Service Nice people-NO HELP | 2 | NR | NR | NR | | | | Helpful? | PRO: Loaded with features and value CON: Breaks 2weeks No warranty exchanges or Refunds in USA | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2008-01-16 | | Good Product Bad Reliability Worse Customer Service | 4 | NR | NR | NR | | | | Helpful? | A great product for the two weeks it worked, then a nightmare!! Read the reviews about the great features the item has then consider this. Mine worked for two weeks, then the scren shot off after about half a second on. The warranty for Americans is pathetic. I was told within a week someone would come up with a resolution. No one called, so I called I was told they have not set up anyythin to deal with american warranties but maybe in a month or two. Being that they told me their engineers are working on it and they don't even want to look at my product I imagine this must happen A LOT. BUYER BEWARE!!!! I will update if they ever fix my product. | Satisfaction | Score |
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| Overall satisfaction | 4 |
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| | | | | | | Amazon.com customer | 2008-01-16 | | If only I could combine it with another | 6 | NR | NR | NR | | | | Helpful? | Bought the Navigon 2100 as a gift for myself. My map is super outdated... Okay, at least 3 years old or slightly older. The POI function is the most disappointing. The names of stores to shop at mostly are not in the database. Mostly shopping centers are. Only thing is I don't usually know the names of shopping centers or which stores are located in various shopping centers. So, if you want to go to Walmart or Target or KMart, this gps won't be able to direct you to the closest one. The reality view highway exit feature is beautiful. It is really cool and neat. The keyboard is kind of difficult to manuever when typing things in. If you can try to test out the POI feature on these things before purchasing. This did very well with gas stations, restaurants, and hotels. They even popped up on the screen while you were driving. It's not a bad unit if you're traveling. But if you're local and just going someplace unfamiliar or want to get home from someplace unfamiliar or go to the closest Target from an unfamiliar starting point, this GPS isn't it. If you're traveling a highway you don't know very well and want to make easy exit transitions and find food, gas or lodging with ease - this is great! | Satisfaction | Score |
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| Overall satisfaction | 6 |
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| | | | | | | Amazon.com customer | 2008-01-12 | | "Better than NUVI 350" | 8 | NR | NR | NR | | | | Helpful? | Navigon 2100 Review | User Opinions | Specifications | Compare | Shop Navigon 2100 User opinions for Navigon 2100 User Rating 9/10 Spectacular User Summary "Better than NUVI 350" by JaimeCayo (see profile) - January 11, 2008 Pros: 3D reality View, Lifetime Traffic, Speed Warning Cons: Brand, new in the market, POI (fire departments, Post Offices) hide (x)Full user opinion I took me 3 months to buy this, I first started looking at it on September, when it was advertised on Time Magazine, was going to buy on Black Friday, but wife did not want one. I bought mine on X'ams. I read all reviews, I like doing research before buying something, and my feeling after reading them all (I went through 4 web sites) was that this had a lot of potential and that a lot of users did not really use it before jotting down their thoughts. I have used NUVI 350, and 670 before and I thought they were the best, I was wrong. NUVI takes to long to link onto satellites,over 2:10 (twice it took over 20 minutes, I am not kidding) with NAVIGON it has not taken me more than 2:10 (the shortest 1:50) even on a rainy day. Comparing the 350 against the 2100 (had them both in the car) the 350 showed the same route, same distance. The NUVI showed a shorter ETA than the NAVIGON, but while driviing the NUVI will go up. As far as being user friendly goes, I preffer the NAVIGON, its more like windows, and although the NAVIGON is pretty much standard like the other manufacturers, the NAVIGON is really easy to get used to and faster. I also use a stylus. The reviews that I read daid that the NAVIGOn took sometime to show the addresses while typing, that is because it shows the options, narrowing them. Something that can be construed as a nuisance, but its not. The 3D really view is awesome, my wife likes it, now she can drive herself on the instersate without having to call me, and ask me what exit to take. I wish I had the 7100, for bigger view, but its too pricy. The speed warning feature is good, I like it. The cons: POIs, no Post offices and no fire departments. Car mount is good but does not have the "ball" behind the mount, therefore you can only move side wise and not tilt it.
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-01-10 | | STAY AWAY !!! | 2 | NR | NR | NR | | | | Helpful? | Got a Navigon 2100 for christmas, it worked for about a week. Now it is locked on the select language window and won't start. Navigon says they know about the problem but don't know what to do. They said they would call me when they figure it out. They guy I talked to said they had no idea when they might come up with a solution if there even is one, said I might have to exchange it, he would have to get back to me on that. Then he told me to "have a great day!?" From what I've read in other reviews I'm not likely to hear from them. The unit also displayed a fatal error window the first time I turned it on, they said they knew about that too but didn't think the two problems were related. Looks to me like Navigon just wanted to start selling GPS units regardless if they worked or not. DO NOT BUY A Navigon product!!! This is a horrible company that sells non-working junk and won't give you the option to return it! I'm going to try to return mine to Staples and buy a good road atlas. JUNK JUNK JUNK
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2008-01-02 | | Terrible Customer service | 2 | NR | NR | NR | | | | Helpful? | I have had my product since black Friday and my realtime traffic still does not work. I have called Customer support 4 times each time a talked to a nice person who said a supervisor would call me back with in 48 business hours. It's 1 month later and I have had no calls back. I live in Los Angeles where the traffic signal should be strong but my unit is yet to pick up a signal. I do not recommend this unit to anyone and I highly do not recommend purchaseing the real time traffic unless you want to deal with lousy customer support. | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2007-12-31 | | Full featured, awaiting s/w bug fixes, req. polishing | 6 | NR | NR | NR | | | | Helpful? | [Update: 02/20/2008] - I've installed the firmwire update, things look better, in terms of routing, spoken voice and POI search. Not all issues resolved, but nevertheless better. Extensively used it over the last 2 months and I find it to be reliable. Nevertheless, do take a peek as to what's coming up than blindly following the routes dictated. I own a 2100T (not BF sale@Staples). First off, 2100 vs. 2100T is *T* includes the traffic subscription. Here are my thoughts -- first off, the unit is small, good-looking with a very effective car mount. Upon startup, it acquires GPS signal quickly. It can be protected with PIN # against theft. The touch-screen can be calibrated. Reverting to factory-settings are possible. Coming to more important stuff, one can search for an address using street name first, or city/ZIP code combination. The map included covers the 48 contig. states only. Also, it's feasible to store 500 addresses in Favorites for quick retrieval. 1 good feature is defining a route having multiple points and being able to save the whole route combination itself. Without GPS signal, it's possible to review the route in a map, giving TTS and turn-by-turn using *simulation*. After putting in the address, and assuming GPS signal is active, a turn-by-turn listing can be displayed, where even specific roads can be blocked. Post blocking, the system can be made to re-route and then use that route for navigation. In terms of routing, there's considerable options available. Fastest route, optimal route, shortest route, scenic route, avoid/allow/forbid tolls, avoid/allow/forbid highways, avoid/allow/forbid ferries, avoid/allow/forbid U-turns, mode for bicycle, car, truck or walking. While driving, taping the map it displays a *block* option, which is like .5,1,1.5,3,5 mile sketches, if activated, system auto blocks that sketch in front and tries to re-route alternative route (traffic congesion, etc.) - a very handy feature. Option to switch from 2d/3d at tap of the map. However, what the unit does NOT do (some GPS units do it) is detect your speed and if less than normal auto suggest detour options. The system display on the map the next turn and the turn-after (if almost immediate). In fact, also if it's situation like *bear immediately left, after right turn*, etc. shows both of them, thus it's possible to detect earlier what's coming up. Good feature. In case you missed what was said, tapping the turn icon again causes TTS to kick in and repeat. In case traffic is activated, which is for life and the charging cable MUST be plugged in, system shows a small icon on map, if clicked shows all active traffic information. Again, can be configured to show ONLY traffic relevant to route. Furthermore, immediate traffic details are displayed on the map itself (radius approx. 2 miles). System can automatically route you thru alternative routes or can be made manual. A VERY +VE point being the subscription is lifetime, once bought - it's forever ACTIVE!! Very powerful feature. Re-routing, in case of missed turns are quick but read issues below. TTS functionality has a single voice only (lady) and is of good pronounciation. Nevertheless, there's some peculiarities, which one can get used to. Generally, states to bear left, or keep to the left/right much earlier, gives clear road-names, very accurate in saying *NOW, turn right/left* etc. If there's multiple turns (city) avoids saying each & every road name to avoid confusion. The speaker, however is on the low side. Might have slight difficulty in hearing at high speeds. However, the system uniquely provides an important feature called auto volume increase with speed increase. Very effective. In case you're going over speed-limit and you've configured to warn you if over 10 mph, TTS does do a *caution* statement. The volume is configurable, directly from the map and can be muted too. The map itself is highly customizable. It's possible to display speed limits, set warning if exceeing limit at city/highway levels and that too at 5 mph, 10 mph, 15 mph above limit settings. Can show/hide altitude, speed, distance to destination, duration of travel, ETA, compass, street-names. The display itself is bright (brightness can be configured, both at day/night levels separately) and has separate day/night views. Note - the unit does NOT switch to night view automatically. The associate time settings are done automatically. The 2D zoom provides another important feature - auto-zoom. At higher speeds, etc. ; system auto-zoom to cover more area, etc. The amount of zooming itself is configurable. There's a button providing further options like browing the map itself (pulling/pushing it up/down, left/right), tapping a point on the map which showing details about that point and if there's any recorded POI at that point, etc. Very good and nice. Manual zooming of the maps is possible. However, locking the map-view preventing changes if accidentally tapped, etc. is not possible. The orientation of the map can be direction of travel (default) or always North. The Reality-View is very effective. It *kicks* in at critical junctures of travel, where there are complex turns involved showing clearly which lane to stick to, etc. However, keep in mind it's static and automatically appears. Once turn is over, switches to map view. Again the view can be turned completely off. Coming to POIs, it offers a set of POIs which can be searched and navigated to, from the main screen. There are multiple categories of POIs and each almost always have sub-categories. The search can be based on *Nearby* (if GPS signal is active), *City* or *Nationwide*. Once either of these options are selected, a search can be done based on category or sub-categories. If *Nearby*, it displays a set of choices which can be expanded to include more radius. Similarly at city (by city name or ZIP code) or nation-wide hunt of main corp. brands. Further, there's a quick selection of critical categories at immediate availability for searching is possible - max 3. For example, parking, restaurants, WCs. The search is displayed as a list with up/down buttons and the keypad vertically oriented in the split screen. The keybad is ABCD format which can not be changed to QWERTY. Auto completion is possible and active. The up/down arrows displaying the list are very sluggish and hang quite a lot. The actual icon for the brand-name is displayed alongwith the POI name. Re-tying POIs, changing categories/sub-categories, etc. are cumbersome and inefficient. The database is also very, very limited and does not include almost all major brands but are more inclined to include mom/pop shops. The POIs can be made to display in the map itself and the types of POIs to be shown on the map are configurable, the good part being they appear as icons on the map. My observation is it makes the map very cluttered. Tapping the map provides an option to display immediate POIs in vicinity or route and then adding such a POI as an intermittent route point. Effective but the type of POIs available by default (being low) makes this ineffective. A critical -ve point being users are NOT allowed to add their custom POIs, or share other users' compilation, etc. You can only save the address as a favorite, for your personal use. Separately ($40) a Zagat survey lifetime subscription can be bought - which provides for Zagat surveyed POIs - an option to review the ZAGAT ratings given for the POI in the system itself. I don't have it, thus can not comment. Pushing the top button causes immediately the product to go into standby mode, thus switching it on is very quick and good (activates the PIN # option, for theft deterance). It does NOT auto detect vehicle switch-off and thus has to be manually switched off. The cons lies mostly with the POI database, sluggish search/display/modification options available. The next -ve point lies in the routing display. Many a times, it'll display a rather zig-zag route with weird roads, etc. and need to be carefully reviewed (turn-by-turn listing) prior to embarking on the travel. On a personal note, users should ALWAYS use the "short route" option by route-points are within city limits or short distances and "optimal route" if interstate travels. If route is missed, although re-routing is quick - again can be weird and can really take you on a trip down the highway! This is true also for automatic traffic re-calculations. There's supposed to be a firmwire update in January 2008 addressing this problem. On a lighter note, there's numerous others who have NOT reported any routing issues; thus I think it's case-by-case basis and mostly to do with the NavTeq maps being used. A proof in the pudding lies in the fact that many-a-times the system will ask you to take an exit, go couple of miles and then re-join the highway again! This normally happens if system detects a portion of the highway to be *missing* in it's database - normally caused due to extreme compression of the maps itself (to fit into the SD card). This is not pronouced much for 2100, since it has ONLY 48 states of US. But for higher models, i.e. 5100, 7100 - which has the whole of NA - it's more pronounced behaviour. Also reported, in quite a few cases, the traffic, even if activated - does not work. You'll need to talk to support for resolving this. There are NO media-players, headphone jack, AC adapter, PC update options for software/firmwire, CD/DVD containing help manual, etc. Navigon support - for me has been quick and good, while others have reported problems. Again a case-by-case. They have quickly responded email queries too (24 hrs. turn-around time). | Satisfaction | Score |
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| Overall satisfaction | 6 |
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| | | | | | | Amazon.com customer | 2007-12-29 | | Lack of Customer Support | 2 | NR | NR | NR | | | | Helpful? | If you are looking for a product that is backed by (at least sort of) customer support, the Navigon is not for you. The navigator that I own is not functional due to software related fatal errors. Neither reboot nor device reset helps. So does their customer support. I did not get any reply on my on-line request. When I called to customer rep over the phone, I was promised to be called back by engineers. Guess what?... I did not get any call from them. So if you are experiencing any problem with the product and still can return it to the vendor, please do so. Dealing with the "customer support" may drag you past the merchandise return deadline, as happened in my case. Also, if you are looking for a GPS navigator with up-to-date maps, the Navigon 2100 is not for you either. It shows businesses that were closed couple years ago and does not see some legitimate left turn point in my neigborhood promting driver to make U-turns a mile or so ahead. ******** (January 11th update) Now it's almost a month since I reported a problem. The customer support representative told me that the engineering department is still working on the troubleshooting. That means that they either have not support engineers or they overwhelmed with the defective product service requests. When I was asking about service time estimation, product exchange or money return options, I got nothing in reply but insults.
| Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2007-12-25 | | Excellent for the Price | 10 | NR | NR | NR | | | | Helpful? | I bought this GPS on the blackfriday sale and have used for couple of vacations. This is my first own GPS and I have used couple of GPS's earlier(Tom Tom,Garmin etc). The reality view is very helpful in complicated intersections and I was surprised when it started showing in Turnpike and Highways intersections of Florida during one of my trip. The accuracy is very great, as most of the times it gives directions starting from a mile, .5 mile and .1 mile and some times just before the exit and turn. The re-calculation is pretty fast(compared to the similar lower priced GPS's). It is little difficult to punch in the address, but if you use a stylus or the tip of a pencil, it will do the job. Regarding the POI's as some of the reviewers said it will not list out the retailers. But again on vacations how much you will use it compared to restuarants, hotels, tourist attractions etc. Overall I am very much satisfied with the price I paid my ROI is made. I am enjoying the bonus on the equipment now. I would recommend buying these product under $150( above that it may not be worth). Part-II This is in continuation with my earlier review. I have used navigon for couple more trips and it never let me down in any time. With the latest updates, I think it is in par with any high cost GPS's(except bluetooth, photo view and MP3). Real traffic show the "REAL" re-routing when ever required and had experienced in one of my recent trips where there was alternative routes taken.This is highly recommended for people who are looking for a GPS just for navigation and under $150. I cannot comment on the customer service as till now, I don't have an opportunity to call them(it is a compliment to the product). When I bought this price was the factor, but now i am really satisfied with the features also.It captures the satellite signals less than a minute and the hibernate mode does not loose any power even if it is left for weeks together. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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