When I first purchased this magellan one of the first things I noticed was MANY missing address's. By this I mean I would try to enter an address and according the the Roadmate it didn't exist. And they SHOULD have been there, because these were not new addresses. They had been around for decades. SO I was forced to purchase the "upgrade" to get the "latest" maps. This turned into a nightmare. While attempting to purchase the upgrade from Magellans site, I was repeatedly kicked out of the purchase page. When all was done I find that I had purchased TWO upgrades. I called "customer support" where I am assured one of the orders IS canceled and that I wouldn't be charged for it. Not only did they charge me for it but sent the second order anyway.To make a long story short I have mailed the second order back and talked to Magellans customer support (which must be in another country) 10 times and I still haven't been given my money back. My advice to any GPS shoppers: AVOID THIS COMPANY LIKE IT WERE THE BLACK PLAGUE. If you have to deal with their customer support, as Mr. T would say "I pity the fool". | Satisfaction | Score |
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| Overall satisfaction | 4 |
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