| Products Electronics & Photo GPS Handheld Magellan Maestro 4040 | Satisfaction | Experience | |
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| Name | Date | Helpfulness | Review | Overall satisfaction | Ease of use | Quality of Manufacture | Durability | more... |
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| Amazon.com customer | 2008-09-14 | | Very easy to use, TTS, Blue Tooth, Large Screen @ Low Price | 8 | NR | NR | NR | | | | Helpful? | I got this unit to replace Mio c230. The refurbished unit looks like new, no blemishes what so ever; and ready to use right out of the box. The first main screen has three icons: "Show Map" (will show you the current location), "Enter Address", and "Points Of Interest". At the bottom of the screen there are three small icons: "Home" (to store your home address, by tapping on it the Maestro will take you home), "AAA Roadside Assistance" icon, and "Phone" icon (to make phone calls thru the unit's Blue Tooth). Entering address is real easy; you have a choice of entering zip code, city name, or current city. Then enter the street name, just few letters and the Maestro will find few matching street names to choose from; then enter the number, choose the navigation preference (Fastest Time, Least / Most use of highway or Shortest distance); that simple. The destination may also be an intersection, or picked from the address book, where you can store a large number of addresses. The second main screen has three icons: Trip Planer, where you can enter multiple addresses (up to 20), then chose the sequence or let the Maestro "optimize" the rout for you. This "Trip Planer" is very useful for anyone especially succor Moms, sales people and the likes (Garmin does not have this feature). The second icon "Exit POI" will display a list of POI on the next Freeway Exit, be it Gas, Food, ... etc. tap on anyone, and the Maestro will take you there. The last Icon is "User Options", where you can setup your preference: the map region, volume, brightness, trip computer, 2D / 3D map, Language, Time Zone.. .etc. The map screen ("Normal" and "Routing" mode)is displayed while navigating, this is what I like the most: On the top it shows the name of street you're on, the direction of travel (N, E, S, W) and the satellite status. The bottom of the screen shows the time of the day, Main Menu Icon, and current speed. On the sides there are icons to zoom in or out, change volume or mute. If you tap on the direction indicator, it will show your current location (Street name & nearest crossing street) which can be saved to the "Address Book", and useful if you need roadside assistance . An arrow indicate your position on the map. In "Routing" mode, the screen shows the next maneuver icon in the lower left corner, tap on it to display a list of maneuvers. As you approach POI, it will be displayed on the screen, tap on POI, and the Maestro will take you there. As a maneuver is approached, the Maestro will automatically split the screen to show the shape / direction of the next maneuver. The bottom display is replaced by distance to next maneuver and remaining time / distance to final destination. This unit also has an SD card expansion slot, and a standard earphone plug (which is helpful if you are in a convertible or on a motorcycle, I replaced my Mio C230 only because it lacked this feature). It comes pre loaded with maps for the US, Canada, Alaska, Hawaii and Puerto Rico. A voice command option is available as well as traffic alert. Included in the box with the Maestro 4040: A/C home charger, Car Cigarette Lighter Charger, Windshield mount, Adhesive disk, Protective Pouch, Quick reference Guide, User Manual on CD and USB Data Cable. This unit is very good overall and very easy to use. One thing worth noting: It will not remember a destination unless you save it in the address book; i.e. it will not keep a history log. I've also done some search, and it seems that there is no road map for Europe compatible with this unit. If someone knows of an available one, please let me know.
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-08-02 | | Where's Walmart???? | 8 | NR | NR | NR | | | | Helpful? | I bought this as an Amazon Daily deal also. After reading the reviews I was a little worried about purchasing the Magellan 4040 refurb but I needed to upgrade from my Garmin I3 and I felt the price was reasonable considering a new map for Garmin is almost 100 bucks. I can certainly say that it was an upgrade - I have had no problems in the two weeks since having it. It was very easy to operate and get started right out of the box. the large screen is nice and easy to read with an upgraded version of it's program the display shows estimated arrival time, along w/ length to next turn. One feature that I really like is that the map will show me how my next turn will look with an icon in the bottom right corner. Some features are virtually useless like AAA directory and service. I would imagine that if I were a AAA member it would be nice but even the POI featured in AAA directory are not very helpful. I live in the Chicago suburbs and very often I cannot find a local store that should be listed in the directory. This is more of a map problem than a device problem but nonetheless it is a problem. I am surrounded by WalMarts and my device could not find a Walmart within 50 miles. after an extensive search the device pointed me to a Walmart Optical in another state. I'm finding that the map is very inefficient at finding places which I know the names of and are readily available on my Garmin I3. This is probably the most distracting feature (or lack of) that I find with the device. Although I have to say that It is very easy to input addresses and the Magellan is quick to calculate the route for me. On the positive side I like that when I turn the unit on it does not take an unreasonable amount of time to get me to the map screen and subsequently find the satellites. As a matter of fact I'm quite impressed with its satellite finding abilities. My Garmin I3 had serious issues keeping a satellite read in the city of Chicago with all of it's tall buildings but this little baby had no problems for me although It did take me on a couple of longer than needed routes. I think this is normal though with most devices I've seen (I travel a lot and have much experience with GPS devices). I sent an email to the Magellan customer service site because the install disk would not let me go through the process of installing "POI Manager" onto the Magellan 4040 and have not heard back from them in over two weeks. i realize that is not a good sign but considering what I upgraded from I don't feel it's a bad place to be. I did try the bluetooth feature which is really nice. One phone conversation was loud and clear while another conversation was a little difficult to hear. It should be noted that the clear conversation happened with a land line at the other end while the not-so-clear happened with a cell phone. I have not used the feature since I have a bluetooth earpiece that I absolutely love. Another nice feature but just a bell/whistle for me. I noticed that this unit has the option to upgrade to a voice command unit. That's a nice feature as I've grown to love the voice command of my BlackBerry. Unfortunately that upgrade will set you back another 100 bucks. Too rich for my blood. Overall I like the device for the price and I can't complain. The large screen as well as the easy to manipulate menu's make this a 4 star product for me. At 150 bucks you really can't beat the price for all of its features. I would have easily given the Magellan 4040 refurb a fifth star if I could only find the nearest WalMart, Walgreens, Target, etc.. ****UPDATE**** Sept 16,2008 As most other reviewers have noted the customer service dept is pretty much useless. The email i sent in regards to the "install POI manager" error was finally answered albeit a completely useless and non relevant answer to my problem (twice). I emailed them back and received virtually no help. I just hope I never have to contact the company for a bigger issue. The POI may be a nice feature for a computer geek like me but the Magellan 4040 still has had nothing else that I have been disappointed with. I love the unit and even recommended the same unit to my parents from a popular electronic store online (which rhymes with "tiger direct dot com") when they had a refurb for 80 bucks. Just my luck the same unit goes on sale for 2 days only at almost 1/2 the price! But overall I find that the unit still lives up to my expectations. I use it just about everyday to work since it gives me a constant update on my ETA - also comes in handy to have it operating when traffic gets out of control and I need to find a shortcut. | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-07-24 | | Works great so far! | 10 | NR | NR | NR | | | | Helpful? | I bought the Magellan 4040 off the goldbox deal a few weeks back. First of all, there's absolutely no sign to say the unit is refurbished except the sticker on the box. Unit is in mint condition with no scratches whatsoever and all the accessories are new. It already had the latest firmware update (v2.36) pre-installed. Granted I've been using it for only a couple of days, but so far I couldn't be happier. From a cold start, it took only around 30 seconds for it to lock on to a signal and never lost it after that, and it usually locked in 10-15 seconds afterward. The routing is good (I can tell because I know the area pretty well), and is very quickly to recalculate once I misses a turn. When I purposefully missed a couple of exits on the highway, it was fast enough to reroute me before the next exit came up. The POI database is rich with built in AAA tourbooks, but a little slow to respond once you try searching for a POI. It shows the annoying hourglass while it's busy, of course, it uses Windows as the operating system... The downside would be that it doesn't have mp3 and whatnot, but I wouldn't expect it from a GPS under $150. It doesn't look that much aesthetically pleasing to me, but maybe that's just me. The unit tends to be a little verbose, unnecessarily long directions and redundant directions: when I'm already on the highway, it tells me to keep going on the highway... But I can live with all of these as the major functions seem to work great, where else would I find a 4.3" GPS with all the features for under $150? Only time will tell how well the unit will hold up, and I'm keeping my fingers crossed because I've heard many horror stories about the Magellan support..
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-12-20 | | how did i ever get along without one | 10 | NR | NR | NR | | | | Helpful? | After months of research and reading review after review on the various gps units I came upon a very interesting review on this site. The person suggested that most of the negative comments he read, and researched these comments, were probably due to outdates software. So, the positives were so positive that i decided that this was the unit i wanted. It came and i quickly read the overview and took it for a spin. It worked flawlessly. I especially like the fact that if you made a "wrong turn" it did not prompt you to turn around, but simply recalculated the new route. I made a few turns that were other than the shown route and within seconds it had the new route processed and displayed. I especially like the street names read out loud. I mean, there is really no need to look at the screen if you don't want to. One of the complaints was it didn't tell you how many minutes to your arrival time, but displays the estimated arrival time. Give me a break---how lazy can we get. What i thought was interesting was i was stopped for about ten minutes for a large construction project and it simply added the time to the estimated arrival time. Very good feature. The voice is very clear and understandable, the directions were flawless. I see no problem with the size of the letters on the screen. It tells you which lane you should be in, it tell you at each major intersection, even though the roads are clearly marked, where you should be. I have been in a lot of cars with the units but i have to admit that this is the best one i have seen so far. I didn't get the one with the mp3 player as it didn't interest me. This unit will do everything you could want it to do as far as getting you where you want to go, without the stress of wondering where you are, how far the exit is, whatever. I can't find a thing i don't like about it. Oh, i especially liked the fact that on the highway it gives you about a two mile warning of a lane change, exit, etc. then at one mile then at .5 miles. when you are in the correct lane, and about 200 feet or so from the actual move, it gives a signal. Very complete package. Plus, the large screen is really nice. In my opinion this is probably the best unit for the money. Amazon offered the best price i have seen anywhere. Merry Christmas. Just came back from a 240 mile trip which included 90% highway and 10% in town travel. I was amazed at the accuracy of the route selected. In town was a mass of small, close streets, and to be honest i expected to have some problems. directions were announced clearly and accurately. It did take me a few block out of my way, but really nothing to be concerned about. it made the whole experience a lot less stressful and announced my arrival, to include which side of the street the home was located. It warns you two miles in advance of any intersections on the highway, tells you to get into the correct lane or tells you to stay on the present route. The voice is clear and the streets are understandable. I did buy the dash mounted holder. It's like a beanbag that the unit mounts to and it puts it on the dash, not blocking visibility and makes it easier, and safer to use. I highly recommend this product. 5 STARS. Oh, it couldn't be easier to use. As far as the negative comments that i read on this site, well, i just don't see them. read the directions and it's a go. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-12-06 | | Magellan 4040 vs. Garmin 350 | 8 | NR | NR | NR | | | | Helpful? | Magellan 4040 vs. Garmin 350 6 months ago, I rented both Garmin nüvi 350 and the Magellan Maestro 4040 for one week. I drove around Silicon Valley and a 3 day trip to California's central coast. Like many reviews say, from a simple checklist comparison Garmin has advantages over the Magellan. However, after my test period, I purchased the Magellan 4040 (for more money then the Garmin 350). Reasons: Magellan gave much better voice instructions, allowing me to keep my eyes on the road, and not on my GPS. And the few times I did look at the GPS, the Magellan's next turn direction was an icon in the lower corner and not hidden in the main screen. After 6 months I still believe I made the best choice. The only real negative, is the Magellan's light green route color. In bright sunlight or with sunglasses, it is VERY hard to see, against the screen's background! Another reason I am glad the voice instructions are excellent.
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2007-12-02 | | Why did I wait so long????? | 10 | NR | NR | NR | | | | Helpful? | Why haven't I already purchased this product? It made my drive stress free on a recent vacation. Gives you many indications of where to turn and gives you verbal indications at 2, 1, and 1/2 mile increments. Allows you to setup multiple destinations under the trip planner. I would recommend this product to anyone. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-11-25 | | Compared 2 4040's side by side,, and Nuvi 360. buy 4040 | 2 | NR | NR | NR | | | | Helpful? | Magellan 4040 purchased 11/19/07 requested a returned 11/26/07 Advise: If you want something to take you to a specific address DON'T BUY a 4040! (SEE update dated 12/01/07 below) The 4040 is a fantastic GPS navigator from point A to B, but fails getting you to C (the finale address)! It gets the major routes right every time. It is getting to the specific address that it fails miserably! My Son also has a 4040. We took both units in my car and compared them side by side to see if it was just my newer unit. I had the new firmware upgrade (2.24) but he did not. They acted in unison down to the finale address "You have arrived" over 10 times on 10 different destinations. You would "arrive" 9 out or 10 times either 500 feet to 2 miles past or before your specific address! On one occurrence it was 2 miles off. It RARELY tells you if your destination is on the right or left side of the road. So if your night driving you will have to bring a flashlight to see address, especially since it will say "you have arrived" feet to miles from your real intended destination. It does get you to the right street 9 out of 10 times. Also my sons 4040 had a major melt down during the test. It locked up and had to have it's major reset button pushed, then it took 5 minuets to lock onto the satellites again. The ONLY time the two units were dead on target was when we were driving south in the fast lane of a 4 lane divided city road when the two 4040's said "you have arrived" as we passed our intended target on the opposite side of the road on a un crossable divided road. The unit never told us which side of the road the destination was on, just "you have arrived". You have to whip your head around and physically look for your destination, then find somewhere to make a U turn to get back to it rather than it routing you through the previous stop light into the destinations parking lot. All the features of this unit are excellent! The off ramp "exit Poi's" were very helpful, yet again when you use them, they are 500' to 2000' off. It gets you close so you can see it go buy, or look for it after it says "you have reached your destination". I had a Magellan road mate 800 that was DEAD ON target 90% of the time. I would rather have it than this 4040! I am leaving the Magellan family for a Garmin Nuvi 360. I hope it is more like my old Road Mate 800! I would like to add that 6ave (Sixth Avenue Electronics) have been very helpful on this matter and have promised a full refund! I would do business with them again! UPDATE 12/1/07 I aquired a Garmin Nuvi 360 before I had sent this 4040 back. I did a side by side comparison with the two units on my dash. Believe it or not the Magellan 4040 was better! BOTH units are NOT accurate to get you to the exact address. Both will get you within 3 to 4 houses of your desired address. Someone e-mailed me and sugjested "setting the gps" to a spicific address to "calibrate" it. Also Magellan service sugjested doing this. You just tell it where it is by giving it your street address and it aquires the satelites and says "done". I thought this was used more to aquire satelite signal where the unit is having problems, but I guess it helps it figure out where it is also. Either way the 4040's error factor went down to 3 to 4 houses (100-500 feet) from 500 to 2000 feet or more. Overall the Magellan 4040 has better features, POI's, and useability than the Garmin Nuvi 360. I will post a new review on my side by side evaluation of these two units but this post is allready too long to read! I am sending the Nuvi 360 back and keeping the 4040!
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2007-11-08 | | Best Bang for your Buck | 10 | NR | NR | NR | | | | Helpful? | This is my first GPS. My research indicated that the Garmin 680 is top dog and the 4040 is a good alternative. Given the price difference, the 4040 seemed like an outstanding deal. So far, it has been very easy to use and I haven't needed the manual. Maps are clear, display is large, voice sounds good, routes are good, Touch screen is very accurate. People have harped on Magellan's customer service (which I assume is outsourced to India) but when I called, I immediately spoke to a representative and my question was resolved promptly. I initially tried customer support via email and while they responded promptly, my issue was not resolved completely. So then I called. Note: if you buy a 4040, the latest firmware available is v2.36 even though Magellan's web site lists v2.24. Don't downgrade.
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-11-03 | | You've Heard the Rest - Now Hear the Best! | 10 | NR | NR | NR | | | | Helpful? | OK, here it is..the review you've really wanted to read! I'm a retired Postal worker but currently working full time as a computer network assistant manager for a medium sized environmental company with six satellite offices. I was originally hired to care for, clean, calibrate, repair and purchase very expensive equipment for this company I work for. So, basically, I learned how to evaluate and obtain what was needed for the people I work with in the environmental fields. We do use GPS units, but these are the older LCD screen types. My experience in the last couple of months researching the purchase of a GPS (for personal use) has been very enlightening. First of all, let me say that [...] has the best and most reliable source of reviews for almost any product you could want. That's people like you who actually use the products. The other review sources are good for more technical and instructional information as such. There you can find full specs on any GPS you may be interested in...Garmin, Magellan, TomTom, HP, Harmon Kardon, Lowrance, etc. Yes, the reviewers go to great lengths to earn their salaries with their erudite and flowerful descriptions laced with their 'opinions', sometimes in a humorous way. While you can investigate these reviews in several different sites, you will find almost all, to the 'T' have a bent or strong bias to the Garmin units in particular. Look at any list of the so called "top ten" they all publish and more than half to three-quarters will be exclusively Garmin. There are many reviews by non-pros on Amazon who have noted this 'bias' and have made it clear,due to their more energetic investigation of these units. About seven weeks ago, I needed to have a GPS for a trip we were planning upstate and I found a Magellan Crossover at Wal-Mart for $400. It was all they had in stock and I was hesitant, but was reassured if I didn't like it I could return it-no problem. After using it the next day, I was totally amazed at the ease of use, intuitive interface and speed of operation it produced for me. My friends, wife and I who were in the car were all taken by the way it pointed us via voice prompts, clearly showed the maps and directions and recalculated a missed turn in SECONDS. I was hooked, but somewhat disturbed at the price and the fact that it only had about 750K POI. It could be used for marine and back country and has an eight hour battery life, but those would be things I'd never use. So I returned it to get a different unit, but none were available, so I took a refund and decided to wait. In the meanwhile, I began to look online for GPS units as friends were recommending this and that as good or better as such. I started my own research quest and literally read hundreds of reviews, made comparisons and even wrote to other reviewers. What I found in summary was that most of the Amazon 'bad' reviews were from technically challenged and impatient users who would never take the time to thoroughly read an instruction manual or try to overcome a problem by 'education' or searching for an answer (same as computer users). They would complain about the most incidental glitches or hangups (literally-attaching the unit to a windshield or to it's cradle)or the lack of battery power (read the manual, it takes more than an hour to charge), insufficient volume, (adjust it-it's loud on this 4040), screen brightness (same thing-adjustable). The more thorough reviews were thought out, well presented and articulate and were usually from previous users of these systems. Having read reviews on all the Garmins(used a friends unit), all the Magellans (had used theirs), some TomToms, and several of the newer types like Navigon (going out of business) HP; Mio, and some others I finally decided to go with the Magellan 4040 from Amazon. My decision was based on the 4.3" screen size; larger number of points of interest; AAA Tour book Plus additional one year warranty as an AAA member and great price. That, coupled with Amazons excellent phone reps and good reputation for handling problem items and returns. Let me not forget to state that the GPS magazines that review these units mostly helped convince me toward the Magellan also. Here's why: they all contradict their own biased reviews by stating things like "Garmin Nuvis and Road Mates have a nail biting and painfully slow reaction in re-calculating a missed turn or exit with another coming up in the distance-in effect-missing a manuever". In a Magellan review for a similarly matched product, they say the opposite (that it's very quick and responsive), YET UNBELIEVABLY STILL RECOMMEND THE GARMIN OVER THE MAGELLAN UNIT?!? how RIDUCULOUS and obviously slanted IS THAT? If anything, (to me) the most important feature of a GPS is to speedily get you (OUT OF TROUBLE) especially on a crowded freeway or interstate or city center! What good is a unit that can't do that? Yet in spite of themselves, these reviewers claim the Garmins are still the better units, even after resignedly listing a slew of 'cons' for the unit. Garmins cost hundreds more; can only give you two methods vs four for Magellan to set up a route, have breakable antennas, and as many good and bad features as other GPS', but with the most important factors considered, they can't possibly be BETTER than Magellan with those important faults in comparison. Are these reviewers 'paid off?'(freebies, dinner parties, show tickets, t-shirts, pens, liquor, trips)? What do you think? Yes, people say that Magellan's support is lousy and outsourced to foreign countries, but many say Garmin's support stinks in many ways too! Try to get a repair authorized or a map update. Same with TomTom and others. Do you really need manufacturer phone help support if you can read a manual, do a FAQ on Google, or call an Amazon rep and make arrangements to REPLACE the unit? AAA will stand by you with the extra year warranty. The manual that comes on the CD and off Magellan's web site is EXCELLENT, thorough and informative! If you want to get the most out of your GPS, read it once and you'll understand your unit much more clearly than while on a trip with no time to fumble with settings. About the 4040 let me say: It works flawlessly and is up to all my expectations. While on a trip, you can change your route, TOUCH a POI ICON and it asks if you want to recalculate to that place (restaurant, grocery)? This is a feature I read that many people said these GPS units don't have. I was pleasantly surprised to see it. I missed turns on purpose and within SECONDS was on my way again. It's LOUD, BRIGHT and has LARGE enough FONTS (even tho the GPS MAG review says they're too small?!?) Am I happy that I took the time to check these out..you bet I am and I hope this sets the record straight for those who CAN read for more than a half a minute or two? Thanks for letting me go on! CWhiz
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-10-26 | | It's okay.... when it works. | 4 | NR | NR | NR | | | | Helpful? | I bought the Magellan 4040 because a friend of mine loves his older Magellan GPS unit. When I was shoping for a GPS unit, I wanted one that has a 4.3" screen as the 3.5" screens are far too small, in my opinion. Because there are so many other reviews stating the good features about this unit, I'm just going to cover the negative things about the unit. I really wanted to like this GPS, but these negative aspects really were a deal breaker for me. So you decide whether or not these things would bother you... then weigh in the good and bad to come to your own conclusion. First off, let me say that I bought the Magellan after selling my 2006 Honda with Honda GPS. There really is no GPS as good as the Honda system. Alas, I bought a BMW and the GPS Navigation in the BMW is very inferior with no touch-screen technology so I opted not to get it in my new car and go with a portable. Okay, on to the bad stuff about the 4040... So the first problem I encountered with this unit was with it's misdirection in voice prompt. This happens only once in a long while but for some strange reason, it happened to me twice. The voice prompt told me to turn LEFT but the arrow on the map was telling me to turn RIGHT. Obviously, I followed the arrow on the map screen since that's where the highlighted road was following. The next thing I didn't like about the 4040 is when you go off-course. There are times when it will take a good minute to realize you're off course. Again, I guess I was spoiled by how amazing the tracking of the Honda navigation is. The biggest disappointment, however, is the length of time it takes to sync up with the satellites and know your location. I'm a wedding photographer and usually, I'll need to go from the ceremony site to the reception site. Because the events of a wedding day happens fairly quickly, I need to get to the reception site as quickly as possible. However, it usually takes AT LEAST 2 minutes for the Magellan to know your location so unless I know the general direction to drive towards, I have to sit in my car and wait until the thing syncs up. At one wedding, I was sitting in my car for close to ten minutes waiting for the darn thing to sync. That is totally unacceptable! Anyways, if you don't see yourself using the GPS when you're pressed on time, then maybe this may not be so much of an issue but ten minutes is an insane amount of time to sit and wait. Other than that, when the unit is synced up with the satellites and you don't accidently make a wrong turn, it does what it's supposed to do so it gets 2 stars for that. | Satisfaction | Score |
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| Overall satisfaction | 4 |
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| | | | | | | Amazon.com customer | 2007-10-18 | | Gets me there, easy to use. Compare to NUVI before buying. | 8 | NR | NR | NR | | | | Helpful? | THe MAgellan Maestro 4040 gets me where I tell it to every time. IT does not always take me the way I would have chosen, but it usually is worth listening to; when I override its recommended route, I usually regret it. It has an extensive database of points of interest, including many campgrounds, which is important to me. I am a full time RVer, so I am usually in unfamiliar areas, and it is essential to finding the nearest grocery store, gas station, auto shop, library, museums, etc. We really like being able to find the nearest hospital if we have an emergency. It has the capabity to give audio directions, including street names, as you approach turns, and gives a chime when you reach the intersection or exit, so you know when to turn without looking at the screen. A bit more pricey than the equivaent Garmin GPS, so compare them before buying. I borrowed a friend's Garmen NUVI before I bought this, and now I am thinking I would have been better served by the NUVI. I looked at a Magellan in a circuit city and I liked the wider screen, and the larger array of points of interest available its database. Although the wider screen is better, I am not sure it was worth the extra $$$ compared to a NUVI. I initially bought the Maestro 4000, but exchanged it for the 4040 when I discovered that the 4000 did not have Canada in its database, and I could not upload it from the web. The NUVI includes Canada. The 4040 has Bluetooth, which is not something I use. If you dont need that feature, or dont plan to go to Canada, I recommend the 4000 model. Good features: extensive database of backroads and various points of interest. Audio directions. Excellent re-routing if you miss a turn. Included phone numbers on points of interest. Includes AAA approved campgrounds, with descriptions and features, and AAA service centers. Saves previous destinations so I can find my way back. Bad features: Audio remains on even when typing in addresses and selecting points of interest, which gets annoying. I have to mute it when typing, then unmute it if I want audio directions during navigation. Poor logic for searching for various points of interest around a destination; I have to retype the destination each time I select a different point of interest. Overall, I recommend it, but it compare it with other brands to make sure you get the one that suits your particular need. The other brands have these same problems I think. The guys designing these need to spend more time using them to get it right. I recommend making a trip to a box store to compare them, then order it cheaper off Amazon.
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2007-10-18 | | Great | 10 | NR | NR | NR | | | | Helpful? | Made our recent trip to Florida the best we could have hoped for. We decided to take a trip to Florida and just wander around not to the normal tourist things but things that are out of the way. Magellan made it the best trip ever, even finding roads that we couldn't find on maps. It has become our constant companion. We will never leave home without it. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-10-08 | | Great GPS | 10 | NR | NR | NR | | | | Helpful? | Used this for a trip to Longmont, CO right our of the box. Didn't read the manual & it was still pretty easy to do the routing. Forgot the car adapter to keep the battery charged so used it when we needed directions to get to our destination hotel. It worked fantastic & got us there without any problems. Once checked into the hotel did a route from the hotel to a friends house. Took us there with no problems. Also took us back to the hotel using the reverse feature easily. Loved the voice directions as the unit wasn't mounted & it wasn't always visible to me. The ability to start a trip using it, turn it off to save the battery & turn it on when you near the city you planned to stay in & having it catch up & direct you right to where you were going was great. Did not want all the Garmin features as I have other methods for phone, MP3 & satellite radio. It does the trip planning I wanted. It has no minuses only pluses as far as I am concerned. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-10-07 | | It's no Maestro, more like a second violinist.... | 6 | NR | NR | NR | | | | Helpful? | I've had the Maestro 4040 for 4 days, having bought it despite some of the negative reviews here and on various forums. So far most of my usage has been in suburban areas, both in day time and night. My take is: Does a good job at navigating and providing the driver with accurate and timely information, both visual and auditory. But has one of the most bizarre and poorly deigned menu/user interfaces I've seen in consumer electroncs. Verdict: Will live with it because of price/features, Some of the remarks I've read here in other reviews I agree with, some not. Details out of the box: Came with the older 2.0 operating system. You must go to the website and go thru a procedure to download and install s/w 2.24. This does make several improvements on maps, graphics, text etc 1. Mounting... I actually like the bulky mounting arm/cradle with its two large knobs as opposed to the more compact, ball and socket arrangement I've seen on the TomTom one and others. This lets me adjust the arm very accurately and leave it where it is. It protrudes enough to get it close to my vision when mounted under the rearview mirror. Reviewers have complained that it the locking button is in back and can't be seen. No problem, it's very easy to feel w/your finger; attaching/removal of unit is easy. 2. Screen - The contrast and color saturation on the screen is not the best I've seen, but it's good enough both in day and night mode. Many others complained about washed out colors on day screen overly bright night screen, I think they improved it w/the new S/W. Biggest negative is that you the touch screen is much too sensitive and one often can tap something by mistake when trying to scroll around, sending you out of the map onto some menu 3. Maps...the maps themselves and features are excellent. I have no problem reading the names, following the pointer or trail. You can pick and choose the POI types you want to show. The movement of the map when you drive is smooth. I like when it changes to "split screen" when you're approaching a major turn. 4. Voice directions. Many reviews complained about the "electronic" sound of the voice. It's ok w/me, although I did prefer the TomTom where you can choose from many voices including sultry women. If anything there are too many directions given by the Maestro. With TTP, you'll get "Turn right on Main Street", not just "Turn right in 100 yards" I find this to be very helpful to keep my eyes on the road and not on the GPS map. My biggest annoyance is that sometimes it will announce "Right turn approaching", and it's not the first right turn...there's an immediate right coming up, but the one you have to take is the 2nd right 5. Menu System. This is a disaster. To type in an address you have to go thru about 4 screens. The "home page" which you get my hitting menu, only has 3 large icons on it. Many things you need to do are nested within sub-menus. The touch screen has a minimal number of things to tap..zoom, volume sound, menu, current position. Even turning up and down the volume is a pain, you have to hit the speaker icon, then the level bar, then hit "save". Why can't they just put a volume up and volume down button on the screen, instead of forcing 3 buttons?? 6. Planning multiple destination trips, entering addresses, etc....I still haven't figured all this out. It's cumbersome. One of the silly things is that if I want to plan and route a trip from point A to B and I'm currently in point C, I can't seem to do it. 7 Trip Simulator....some units allow you get a routing, press a button while you're still not moving, and then see the little arrow move along the route while showing the directions. To do this here, you have to go thru several menus. You can enable simulation by default, but then if you're driving and system needs to reroute, it stops and the simulaton dialog box pops up. after the simulation stops,, the route is wiped out and you're no longer ready to drive! I am told that you have to manually key in the destination into your address book and then tell the unit to go there at the end of the simulation 8 Bluetooth. Magellan touts BT connectivity as special feature. Do not count on it. It crashed my unit and my Motorola phone. Once it connects, it refuses to disconnect. I get a fatal error message sometimes. This may be due to the phone's OS, but it doesn't work. I don't care because I use a BT headset most of the time and have a speakerphone on the cell phone itself VERDICT; Despite my reservations, I'm probably keeping this unit. It does what it's supposed to regarding mapping and guiding despite a pain in the neck user interface. It cost about 350.00 here at Amazon and I can't find another 4.3 inch unit WITH Text to Speech under 450.00. Everyone seems to say Garmin is the best system, but for 350.00 you don't get Text to Speech. I don't use this every day, only on weekend trips and think it will do the job.
| Satisfaction | Score |
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| Overall satisfaction | 6 |
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| | | | | | | Amazon.com customer | 2007-09-23 | | Overall, a very good GPS | 8 | NR | NR | NR | | | | Helpful? | I've read most of the reviews here and the negative ones tend to center on mounting bracket problems and poor customer support. I bought my 4040 last week and with admittedly limited experience using it, I must say that I have not experienced either problem. Here's why: 1. Preparation - I immediately upgraded the operating system to V 2.24. That probably resolved many previous technical glitches. Next, I downloaded the user manual and read the whole darned thing. Trial and error is easier in the short run, but not a good idea when the tech thingy is not all that intuitive. 2. Mounting - Although the bracket that came with mine was the correct one, I never intended to use it. I don't like the idea of clamping the unit to the windshield or setting it on the dash with a bean bag. And in view of the rash of thefts, I wanted to be able to easily remove it and put it out of sight. Instead, I placed in on the steering column of my 2006 Toyota Avalon, right against the dashboard. To hold it in place, I affixed a short piece of 1/2" foam rubber on the dash face on each side and put longer pieces under and behind the unit to hold it firmly and avoid vibrations. Before I installed them I used some beige spray paint that resembled the dash color. Result is an inconspicuous, snug cradle that lets me remove the 4040 easily when I leave the car. And, it only covers the bottom part of the speedometer and tach - stuff I don't need to see. 3. Tech Support - I am an old hand with computers and have long ago learned that the only way to work with a language challenged tech in New Delhi is to communicate via real time bulletin board text messaging. Completely solves the language problem and lets you get to an answer that anyone can read and understand. A few other minor points - I use a stylus instead of my fingers to tap the screen and find that it works much better. So far, the only features I really don't care for with the 4040 are the pastel colors on the screen. I find that they wash out easily in a bright environment. I have a factory GPS in my Avalon, but find it is a pain to use - mainly because it employs a joy stick instead of a touch screen for data entry. Also, the voice command input feature is worse than useless. Tell it you want to "Go Home" and it responds with something like "Now displaying gas station POIs". From what I understand, Honda has the best voice controlled GPS system made; one that will let you use complete voice input and do it without error. If Magellan improves their voice command function, I intend to upgrade to it. Another thing that Maggie is good at is being able to display POIs for food and motels, etc. at the various exit off-ramps ahead while you're on a freeway. You can select one and then ask for guidance to find it - all before you get to the off-ramp. How many times have you been traveling and decided it was time to stop for lunch but by the time you read the restaurant signs by the exit, you were sailing past it? Or even if you did take the right exit, never being too sure which way to turn at the bottom of the off-ramp, while cars piled up behind wondering why those out-of-state idiots are just sitting there. If pressed, I will admit that Maggie (my Magellan's new name) was pretty much purchased just because it's a fun toy. Even so, I expect to get real use from her once we begin to travel a bit more. I find it very handy being able to program her at my leisure while sitting at home, rather than after I've started the car and everyone's waiting to go. Also, I think we will make good use of the AAA info when traveling. Being able to quickly punch up all the good restaurants and motels in a new area, along with a full description, rate and rating info and phone number, sounds very useful. Especially nice that you can do it from your motel room while you're having a glass of wine before going out to dinner. I don't know if Maggie will prove to be a satisfactory replacement for an in-dash GPS in my next car, but her price at $350 from Costco is a lot less than Toyota's at $2,500. Maybe the best solution is to have both kinds of GPS. I'll find out in the next few months. So far, I'll give Maggie a couple of thumbs up and call her a fun date. Dandydon | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2007-09-21 | | Worst customer service in the universe | 2 | NR | NR | NR | | | | Helpful? | Not only did this product malfunction (which I suppose could happen to anyone) but my experience with what passes for "customer service" was bizarre to say the least. In summary after being told I would receieve service in 2 days, then 7-10 business days and then finally being told (as God is my witness this is true) "the repair department has been shut down for maintenace for two weeks" the most amazing thing is no one at anytime ever apologized or expressed the slightest bit of concern over the fact they have now had my $500+ GPS for going on one month. This is what passes for "customer service" at Magellan. During the wait I have purchased a Garmin Nuvi 650 and it works just fine so if you are looking I would strongly advise you stay away from Magellan products because if you ever need "customer service" you will be in for one very rude experience. | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2007-09-18 | | Lots of Nice Features | 8 | NR | NR | NR | | | | Helpful? | After my first day of use, I was frustrated because there was no way to look ahead and see where the chosen route takes you. Then I downloaded software upgrade 2.4 and it has some enhancements. You can now move quickly along a simulated route even before you start driving. But it still will not let you scroll in any direction at will to see what's around your location. You can, however, zoom out or in quite a bit (it just never seems to reveal the area I want to see). I've also read a very large number of negative reviews on another site...the customer support for Magellan is apparently beyond poor! The 4040 has a large screen, good spoken voice, clear 3D or 2D maps. A really great addition is AAA data, including points of interest, restaurants, including fast food. The unit grabs onto the satellite within 10 sec. when you start it up, and re-calculates changes to the route in 2-5 seconds. We used it the first day we bought it to help the Auto Club locate our stranded motorhome. | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2007-09-18 | | Fantastic | 10 | NR | NR | NR | | | | Helpful? | Please note that this review covers the 4050. However, this unit is the same as the 4040 with two exceptions. On the 4040 both the voice command and traffic kit are optional, additional purchases. Do you really need a GPS device?? If you are reading this review the answer is probably yes. We have used them for a number of years and I'm now at the point where I wonder how we ever got along without one. No more trips to the computer for confusing Mapquest directions or frantic searches to find the car atlas after a wrong turn. Both facts leading to a significant reduction in "marital moments." I could give many examples where GPS has "saved the day". Here is a recent one: This summer my wife and our three small children traveled from Chicago to South Dakota for a wedding (I had to work). Like many rural wedding, each part of the event was in a different place. The church was in one town, the reception in another and their hotel in a third. After the wedding she wanted to visit cousins on their farm in Southern Minnesota, followed a stop in the Twin Cities. Lastly, she was going to travel to Northern Minnesota to spend some R-n-R at a lake cabin. The night before the big trip I added all of the addresses in our GPS unit. I then labeled them: church, reception, hotel, farm, Twin Cities, cabin. Now all she had to do is press the right address and go. No worries about missing a turn or taking the wrong road, even on a pitch black rural night. If she decided to change her plans the Magellan would take care of it. GPS units figure out the route from where you are to your location, something Mapquest can't do. The peace of mind that the Magellan gave both of us was worth its purchase price alone. I have to tell you that even a basic GPS unit could have done the above routing task. In fact, for most people, a basic unit is all that they need. However, sometimes you want something more. Does the Magellan Maestro 4050 deliver this "more?" Read on to find out! Unit Overview The Magellan Maestro 4050 is really an evolution of the popular Road Mate series. However, there are many significant improvements. First is the fact the 4050 has a large 4.3" screen. Although the typical 3.5" screen would work fine, I like the larger screen as I suffer from FFS or Fat Finger Syndrome. A bigger screen gives me a bigger on-screen keyboard when typing in an address. This results in less error and less growling on my part. The icons have also changed with this series and now they have a friendlier, more polished look. The Maestro units use the very popular (and highly sensitive) SiRF star III GPS chipset which acquires signals quickly. Like other Magellan units, the underlying OS is Windows CE. The Maestro also has a built in battery that should allow a couple of hours of use. This would make it possible to use the unit outside of the car for a short period. Routing In my opinion, routing is the most important function of any GPS unit. Magellan units, in general, have always had excellent routing engines and the Maestro is no different. The maps on my unit are dated from late 2006 and so they are pretty recent. Adding an address (or intersection) is a snap. Older Magellan units (like the Roadmate 300 series) asks for a street first. When you added a common street name like "River" or "Washington" you were forced to pick from a dozen or more choices ("North River," "River Drive," River Road," etc.). Later models, including the Maestro series ask for the city first eliminating a lot of confusion. It is amazing what a simple change can do to make a product more useable. Thanks Magellan! I had no problems entering addresses, even difficult ones that have confused other units. I think that this is in part due to the fact that the maps are newer and therefore, more accurate. Magellan units always ask for your route preference ("shortest time," "least use of expressways," etc). Many other units require that you dig into menus and sub-menus to do this which often causes undesirable results. For instance, when traveling in a city during rush hour it may be easier to take regular roads in lieu of expressways. Since the Magellan always asks routing preferences this is easy to accomplish. Naturally, it is very easy to exclude a particular street or routing direction (perhaps you know that street is under construction). You can also route up to up to 20 different locations using the "trip planner" option. The Maestro will then "optimize" the list for you making the trip more efficient. This option would be great for a delivery driver who has to travel to multiple locations on his route. The Maestro also tells you what side of the street your destination is on. Surprisingly, many other brands do not. Knowing what side of the street your destination is on can be really important, especially if it is on a busy, multi-lane street. The unit can present map data either as 3D ("bird's eye view") or in a traditional 2D map view. It will automatically switch to a nighttime map at night. I really like the fact that Magellan products always give you a clear indication what direction you are traveling by placing your direction directly on the screen. This is much more convenient than using a "north pointing" arrow which other units have. The Maestro is very good at giving your multiple, clear, auditory and visual indicators of your next maneuver. I have used other units (the Mio brand) where I couldn't even figure out what the maneuver icon was telling me (it looked like a letter from the Klingon alphabet). This has never happened using Magellan units (and I have used them for years). A really useful feature on Magellan units is the "locate" key. This function tells you were you are, the closest cross streets and even a computer generated address (when possible). When you are on an expressway it will tell you the last and next exits and their distance. The locate button is really useful if you ever need roadside assistance (or when you just want to know where the heck you are). The Maestro also has a "detour" function. If you are traveling on highway at lower than expected speeds, the Maestro will ask you if you want to take a detour. If you agree you can choose the length of the detour in miles. The Maestro will then get you off the highway for the designated number of miles and return you back afterwards. Great if an accident is up ahead. The Maestro features text to speech (or TTS) which will give your specific verbal directions, like street names. Professional reviewers love this feature. I think it is pretty cool, but units that don't have this function are perfectly useable too. Like other Magellan units, the Maestro is excellent at recalculating your route where you go off course. If it can calculate a route based on the new road that you are on, it will do so. Other brands can sometimes insist that you need to take their original calculated route and they will tell you to "turn around" or "make a U turn" when you don't have to. POI Data Base If the heart of a GPS unit is its routing engine, its soul is its POI Data base. Virtually all GPS units have such a data base and virtually all have inaccuracies and omissions. With that said, using a POI data base can really enhance your trip. I think the Maestro has the best POI data base ever. It feels like the programmers were thinking of me when they designed it. First, you have a standard POI data base, but it is huge at 3.5 million entries. Even more important, it is reasonably current. I didn't find stores that had closed years ago as I have in other systems (including some older Magellans). The data base is very extensive covering tons of categories beyond core POIs (gas stations, auto services, ATMs, hotels, restaurants). There are many categories perfect for people like me, who go on family car trips. Campgrounds, grocery stores, pharmacies and even veterinarians are listed (to name a few). When appropriate, a general category will offer subcategories. For instance, the grocery category includes grocery stores, specialty food stores, convenience stores and Liquor stores. Stores like Target and Wal-Mart are typically under represented on many GPS units, but well listed on the Maestro. I was able to find both when searching locally. The standard POI data base not only gives you distance but also direction from your location (some other brands do not). It may be easier to go to a store that is 20 miles ahead rather than backtracking 10 miles. Naturally, you can not only search from your current location but you can also search around another address/city, like your destination. Perfect if you have to reserve a hotel room. Many Magellans, including the Maestro have a unique and useful feature called "exit POIs." When you are on an expressway you can search for core POI services at upcoming exits. The Maestro will tell you the distance to the exit and the core services available (like gas). Touching the gas icon will then allow you to look at the various choices for that category (like Shell or Mobile). Since it only gives you services around the exits, the "exit POI" function can be extremely useful when traveling. The 4050 also has the AAA Tour Book built in. This is a fantastic resource that combines the power of GPS location with tour book data. Now, when you look for a restaurant, you not only get a name but a detailed description, plus a rating. The AAA Tour Book gives information on rated hotels, campgrounds, restaurants, approved auto repair shops and other information like special events that may be happening in a particular area. You also get a phone number so you can make your reservation. The Tour book will also tell you if you can get an AAA discount (for AAA members). It is a really wonderful and unique resource. No other GPS manufacturer has it. In addition to all of this, you can add custom POI databases that you create or download from the internet (there are hundreds available). For instance, if you like drive-in movies, you can find a POI data base for this. Then when you are on vacation a simple search will tell you the closest one. Custom POI data bases are limited to 5000 entries per data base (although the number of data bases that you can have are unlimited). Custom data bases typically include a name and a computer generated address. In most cases this is enough, but it would be nice to have an additional data field for a phone number. I think Custom POI data bases are very useful. However, the fact that the Maestro has an excellent general POI data base as well as the superb AAA tour book makes it less likely that you will need to use them. Fluff and Stuff GPS units are basically computer running an OS (often Windows CE or Linux). Because of this it is very easy to add extras like a calculator or basic MP3 player. The Maestro does not have any of these extras. This is fine with me. If I need a calculator I'll buy one at the dollar store for a buck rather than risking dropping an expensive GPS unit. Traffic The 4050 comes with a traffic receiver and a 3 month trial subscription for traffic data. The traffic receiver picks up digital data from local FM broadcasters (broadcast on a "hidden" subcarrier signal). The Maestro can alert you to road problems ahead and then route around them. Pretty cool...but. Traffic information is only available in about 50 cities across the US and only on the major expressways. Don't forget you can get the same information for free by listening to the traffic report on the radio. If you often travel to the center of major cities you may find this feature helpful. Otherwise, go for one of the Maestro units that have the traffic receiver as an option and save a few bucks. Bluetooth OK I admit it, Bluetooth is a pretty cool and useful feature. It allows me to connect my Treo 700 series phone to the Maestro wirelessly. With this connection I can answer and place calls directly from the Maestro, using it like a speaker phone. If I find a hotel in the POI data base I can directly phone for a reservation by pressing a single button on the Maestro without ever having to take my phone out of its holster, excellent! Although there is a Bluetooth standard, Bluetooth is not standardized. Therefore, make sure your phone is listed on the Magellan website to make sure that it will work with the Maestro. Voice Command Cool, but not ready for prime time. With voice command you can actually give verbal commands to the Maestro. My unit is kind of deaf and requires multiple attempts before it asks me for "my command". Although the list of commands is limited, some are quite useful. Unfortunately, you can sometimes get ridiculous results. Once when asking the Maestro to find me "fast food" it said, "did you say Jewish food?" Conclusion I think the Maestro 4050 is a fantastic unit with features that are unique and that definitely set it apart from other competing brands. The programmers that designed the Maestro seem to have read my mind. Excellent, easy to use routing combined with a really superior and unique set of POI data bases. Near perfection for the traveler! PS...If you want to save some cash you could also consider the Maestro 3140. It has a smaller screen and it is absent of some features like Voice command but it still has all of the great stuff for hundreds less.
| Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-09-01 | | I've got 3 Garmins and the 4040 is an excellent GPS. | 10 | NR | NR | NR | | | | Helpful? | I've had the Magellan Maestro 4040 for about 2 weeks and picked it up at Costco for a great price. I've been a GPS user for about 10 years and own a variety of solid Garmin products. I was skeptical on switching to Magellan but I'm glad I took the chance. The interface is very simple and straightforward. The signal strength is stronger than all my Garmins and it has a built in antenna which is something less to break...I had this happen on one of my other units. The time to start up and locate itself is also faster than my other 3 units. The screen is large, clear, and bright. The bluetooth links with all of our phones with no problem and the speaker and microphone work well for the hands free. People I've talked to said it sounded great. The Costco version has the latest software update so some of the issues I've read in the reviews do not apply...such as no ETA, etc. The only downfall to the unit is that I can't search for POI's while I'm on an active route. My other units would allow me to search near current location, near route destination, near route, etc. I've got to cancel the route to look for things in the area. That is really about the only negative thing I'd have to bring up. The one thing that I really like with the 4040 is that it has a "route exclusion" function. The only way I could get my other units to do this was either just take the alternate route and listen to the rerouting, or try to trick it with the detour function. The route exclusion is great. I'd have went with another Garmin if they would've had this ability. I'm suprised at the amount of negative reviews for the 4040. I was expecting it to have some issues and it has turned out to be a great unit. Sometimes when people are having trouble with a unit not being able to do certain things, it may be an operator issue in which they haven't figured out how to use it effectively. I would definitely recommend the 4040 with the latest software version. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2007-07-21 | | Good - at first. | 4 | NR | NR | NR | | | | Helpful? | This was the first GPS unit I purchased. I thought with all of the online reviews I had read that had good comments (even though there were some with unfavorable remarks about Magellan customer service) & the AAA features this unit had this was the unit for me. For the first week this 4040 worked great. I agree about the darker night mode and other menus not in night mode being a real issue - this unit worked very well for me in the upper midwest getting me to my destinations and all. Then within a week this GPS couldn't find/locate where I was at. Calling customer service was terrible. Using the typical phone menu of Push 1 for: Push 2 for: etc. the selection for the 4040 NEVER was available - I tried for several hours at different intervals. Finally I tried a different selection for a different product model - and got through on that one with no problem. However when the tech got into my problem and realilzed this was a different model, he transfered me to the 4040 tech line. 1). The 4040 tech was very hard to understand through her English. 2). I went through each of her directions of trying to get the unit to function - usually asking the direction several times to understand her. 3). She kept telling me that that will fix it - I kept telling her it doesn't and the unit doesn't know where it is at. And so she had me go through it once again. Finally I just agreed with her - and disconnected the call. I went back to the Best Buy where I purchased it and they exchanged it for a new one - determining this one was bad. My 2nd 4040 worked great for another 2 1/2 weeks when now the right side of the touch screen wouldn't respond to touch. I tried reaching tech support over a two day period and could not get through. I went back to Best Buy and they let me exchange this unit for a Garmin. I think that the Magellan Maestro 4040 "could" have a lot going for it if it would work - and IF Magellan would get their Tech Support up to speed. I understand a lot of companies have moved their tech support to other countries - but that ISN'T ANY excuse for not being able to reach them and/or not having technicians that whoever is calling can understand and fix or take care of the problems. My last comment is that I liked the way the Magellan Maestro 4040 worked & functioned. But I need a unit that is going to work & continue to work - and so I continue to carry on with my Garmin. | Satisfaction | Score |
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| Overall satisfaction | 4 |
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