The concept of the unit is ok, and overall the device does work. Where things break down is with Magellan itself:

Out of the box the maps on my crossover where out of date, and didn't show roads in my area that have been in place for 5-7 years. Garmin units showed the roads fine, and even other magellan's seem to know the road existed. Contacted Magellan tech support (they are out of India) and was informed that a map update was available. BUT, was informed I would have to pay $80 to purchase the updated maps. Unlike other vendors magellan doesn't give you the first update free or updates free the first year for the maps. If you buy it you are stuff with the maps on the unit unless you pay them for the new maps.

As is the unit does work well, the topo maps are neat and the navigation works. But my unit is getting returned. There might be units out there with the latest firmware and maps on the shelves, but am not going to play russian roulette ordering units till I find one. Am horribly disappointed with Magellan's customer support. Save your money and get a unit that will be supported by the manufacturer. Buying a unit and then having to turn around and buy an $80 upgrade for it within the first 30 days to just bring it up to par with newer releases of same exact model that are on store shelves is absurd.

Product performed well... if you have fat fingers you may have some difficulty with access to virtual buttons close to the edge of the screen.

Screen was easy to see even in bright daylight. Audible directions were clear and concise. Some remaining issues with the use pc downloads and utilities but I havn't spent much time there.

I was given the Crossover by my wife for Xmas 2007, she bought it here. It locks up frequently during use, requiring a hard reset and resulting in the loss of all data. In the Ventura County area of California the directions it gives will evenutally get you where your going, but the routing is poor, often routing you several miles out of the way and onto the most congested roads. At one point it had me drive right past a freeway onramp and down the frontage road to the next onramp where it finally directed me onto the freeway!! The map data is OK, but I noticed it labels several local driveways as streets and is missing some streets altogether (these are not new streets either, one has been there since I was a child). For use in Geocaching it is almost worthless, when you get within 50 feet of the waypoint the screen announces "you are near your destination" and it stops giving you directions. You then have to go to compass mode and wander around until the correct lat. and long. show on the compass readout. And you better hope it doesn't lock up during that time (which it has about 50% of the time for me.) A major disappointment, not worth the money at all. Magellan's customer service is poor, they recently offered a $80.00 "map and firmware upgrade" but can't tell me if it fixes any of these problems.

I have had my unit for almost a year, so I though I would weigh in with my evaluation. Overall, this product has met my expectations. The advantages of this unit (the ability to operate it in auto, marine or land mode) are also the primary disadvantages in that it is not going to the best in any one of those categories.

For auto use, the unit is top notch. While it may not be the best AUTO unit available, it provides more than adequate service given the other features it has. Signal aquisition, accuracy, voice information seem to be on par with most other auto units I have seen. On the downside, not allowing the mp3 player to work with voice naviagtaion on is one feature this unit lacks that seems to be industry standard.

For marine use, the unit works well. Waypoints are easy to manage, point to point navaigation works well and the marine maps you can purchase add all the detail one would need, IN A UNIT THAT ALSO FUNCTIONS AS AN AUTOMOTIVE GPS. Sure, there are $500-1000+ marine only units that update quicker and offer better mapping and resolution, but can you also move them to your car in a matter of seconds and have them function as a full blown auto gps? For the small boater who wants basic marine and fishing functionality, this unit is great. It has proven to be very durable, waterproof and accurate in sending me back to my favorite fishing spots.

As a hunting/hiking unit, this product probably falls short for those in need of high quality topo features. Sure it will give you all the basics like speed, course, elevation and gps position on an adequate background topo map with elevation lines, but the built in topo map may not have enough elevation detail for some needs. For my rare uses of this mode, walking in a local park, biking on a trail or hunting in the woods near my house, the unit has worked very well. However, I can see that if one has a specialized need for a quaility handheld hiking unit (where size, weight and topo quality are issues), one would probably be better off buying a separate $200 auto unit and a $200 handheld unit. You would, of course, be losing the excellent marine features.

Overall, for those boaters interested in a gps unit functioning for both their car AND boat, this unit is hard to beat. At this point, I would not hesitate to buy this product again should my unit become damaged.

I purchased the Crossover ~1-14-2008 and the product arrived quickly as usual with Amazon. I wanted this unit so I can load the lakes maps and use it as a marine GPS as well as in the vehicle. For the most part the vehicle part works well. I rent cars with neverlost so I am familiar with the interface and it seems to be on par with that product.

There is not a marine chart included. I live on a lake and the base marine map doe not show any water. I find this a bit strange to say the least. If you are planning to use it for marine as well, be prepared to buy a maps upgrade, Make sure to buy the SD card and not the online software. (Read below)

The once thing I can say is the support from Magellan is horrible. I purchased the Lakes maps for download on the Magellan site since I wanted to test it out over the weekend. Well, the site let me proceed with my purchase BUT it never let me download the maps. It has been 2 weeks and I still have not been able to download the maps from the web site. After several calls they determined that their server was down for maintenance.

It would not be such a big deal if they followed through with their promises. The first call, I was told it would take 24-48 hours to send me the link. So I waited. Then I called back, and they told me the servers were being upgraded over the weekend. So, I waited, and then called back and they said 24-48 hours and the link will be emailed to me. This is crazy.... The best part is that they will not let me cancel the order.

This is a case study on why outsourcing is not a good idea. The people that answer the phones barely speak English, and they do not have a grasp of what my problem is. I have to spell out my name each time I get transferred. It is very frustrating to say the least.

I do think the product itself is worth the money, but the support is not so good. There are other units out there that have more capability, BUT they cost twice as much. Do you homework and see what fits your needs.

Make sure you search the web for Magellan support issues...

Well after having a hard time findging this item, it finally arrived at my house last week. The first thing the instructions say to do is to charge the unit in your house. Well, my wall adapter came with no US (or Europe for that matter) regional attachement. So why bother sending a wall charger. No problem though, I just charged it in the car. Then I went to mount the unit in the car, and the cradle I got was completely the wrong size for the unit. So now I cannot mount it in the car. I called Magellan several times, and no one could understand my English. I was first told that I would have buy those accecories myself. The second call I was told to return it to the store (online purchase) and exchange for a new one (even though the box says not to) because the correct parts would take 3-5 weeks to get to me from Magellan. I explained I would have to mail it back, and have a new mailed to me, so it would take 3+ weeks anyway. Another call to Magellan and they told me they could send me the parts, but their system was down, so I would have to call back when the system was back up and running. Well guess what...the item is going back for good. Sorry Magellan, but you lost a customer.

As far as the product itself, I was looking to upgrade from my Explorist in which I had both fishing lake maps and the turn by turn software. From my brief usage of the Crossover, the navigation seems pretty good, but I could not zoom over to my lake map to see how that might look on the larger screen. It looked like I was going to have to wait until I got to the lake. The built in topo map does seem all too detailed, but is pretty cool to have it built in. And the fact that the screen is large than the Explorist is a plus. It is bulky to carry in a pocket, but I would just be moving it from car to boat.

Bottom line is, I will be looking at the new Garmin series which is similar. The main problem is that I will have to buy new lake maps, but I had to that when I went from the Meridian to the Explorist. You would think with all of the horrible customer service problem with Magellan, they would get it right, but alas they have not.

I just purchased the Crossover GPS for my husband. He loves it. The big screen and ease of use is wonderful. My complaint is with Magellan's customer service and tech support. Due to their web issues, I was unable to download MapSend Lakes West, and ended up spending a total of more than five hours on the phone over four days before I found someone that would help me. Their reps would say "Let me pull up the file, hold on one moment," then I would get stuck back on hold for 10-15 more minutes, then a new person would come on the line. Whenever I asked for a supervisor, they told me there were no supervisors available. I was repeatedly transferred back and forth between tech support and customer service. They did not help me until I told them I was going to dispute the charge with my credit card company. I would much prefer to own a product from a company that takes care of customers the first time!!

Just got this unit a couple of weeks ago and overall I love it.

The street nav mode is excellent. I don't really have any complaints on it. Of course it's not 100% perfect, but I realize map data is always a year or two behind.

Haven't used the marine mode.

Hiking mode is great with one exception. The unit likes to lock up once in awhile. While geocaching, I'll realize the screen isn't updating and I have to reset it and then find that I've gone right by the cache. Other than this annoying flaw I love it.

One other really minor complaint when using for geocaching, is that once you get close to your waypoint, the information telling you how far you are goes away, so if you start to wander too far you don't realize it and have to retell it which waypoint you want headings to. The arrow pointer is also kind of big and covers up the x of the waypoint when you get close.

I have figured out a fairly easy way to load waypoints into the hiking mode. Convert your data into a .upt file and put it on an SD card. You can then load them into the unit. Does have a memory limit of 250 waypoints, but I just create different files for different areas when geocaching and load the one I need. I also load my data into the supplied POI PC application which will convert them to .mgln files and let you load them into the unit so I get the same waypoints as POI points in the street nav side.

Haven't really used the tracks feature, but it allows you to track where you have been and backtrack if you need to.

Great idea to have topo and roads on the same unit, but topo maps are 90 meter (so topo lines about every 300 feet of elevation) and other map features such as streams are missing. I couldn't find a way to get any map upgrades--an FAQ on their website says none are available, although the instruction manual claims you can use programmed SD cards for upgrades (and even shows pictures of how much better the upgraded maps look on the unit). That's pretty deceptive. I bought this to replace my old sportrak pro, which has great downloadable maps and navagation features, but is slow and has a poor screen. This unit might be great for driving, but don't buy this if you also intend to use it in a serious way for outdoors or hiking. I'm returning mine today.

This is a great GPS unit, but beware the magellan web site is useless with lots of errors. Their Tech support says they are working on it, the site has been like this for over a month. Phone tech support did help me dowload a update. I bought this unit because of the extra maps for it, but at this time you cannot buy or download them because of their poor web site. You can call sales to buy the preloaded SD card. Magellan cannot give a date when the website will be working- till then you just have to spend a long time on the phone to talk to a tech. 9/29/07