| Products Electronics & Photo GPS Garmin eTrex Vista HCx | Satisfaction | Experience | |
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| Name | Date | Helpfulness | Review | Overall satisfaction | Ease of use | Quality of Manufacture | Durability | more... |
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| Amazon.com customer | 2008-08-30 | | Great all-purpose GPS | 10 | NR | NR | NR | | | | Helpful? | I purchased this GPS to use both on my bicycle and in my car. I also own a 60Cs from Garmin. The Vista HCx is a better GPS in every way. It is smaller, the screen is higher resolution (though physically slightly smaller), the arrangement of buttons is better for one-handed operation, battery life is at least twice as long. The Vista also has a micro-SD slot which is a great feature. The 60Cs has 64MB of memory, enough to load say northern Illinois and part of souther Wisconsin. I put a 2GB micro-SD card in the Vista and was able to load maps of the entire U.S. and Canada. No more switching map sets before long trips! The high-sensitivity receiver is great, it receives signals and maps my position while sitting on my couch! I used the 60Cs a couple years ago on a bike trip and found it lost reception when the trees extended over the road or trail. I rode the same route this summer with the Vista HCx and reception was perfect. I have the City Select maps for North America which I loaded on my 60Cs. Garmin allows their maps to be loaded onto two devices so I was able to load and activate the maps for the Vista. I also purchased the bicycle handlebar mount for this unit and it works great as well (though a bit pricey for what it is). Currently I have only one complaint about the Vista HCx. The backlight does not automatically stay on when running on external power. You must press the On/Off button briefly to activate the backlight. With the 60Cs if the GPS was running on external power the backlight automatically came on and stayed on. This is a minor complaint but since it could be fixed with a firmware update it would be a nice feature to include.
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-07-13 | | Best Trail GPS | 10 | NR | NR | NR | | | | Helpful? | This is the best trail GPS I have owned. I have been using it for a few months now and here is what I have observed: 1. Battery power is a big one for me. This gets the 25 hours that is says it gets. I often backpack camp for a few days at a time and don't like changing batteries all the time. 2. Size is great. If you have a case with a clip you can attach this to your pack or straps and it's barely noticeable. 3. The software and programming is a plus. You can easily make waypoints with the waypoint manager software. The on board software has many features as well. I tend to use tracking a lot. Geocaching management is built in. Maps are expandable if you use topo of street maps purchased seperately and are stored either on board or on the optional sd card card that can be put in. My recommended additions for this product: 1. Get a solid case like the case from foarm. The one that comes with it is ok but if you do a lot of bushwhacking you'll was a more protective case. 2. Get a screen protector like InvisibleShield. It's worth the investment. 3. Since this is a trail GPS, buying the Topo 2008 DVD or whatever is current from Garmin is a plus and you won't regret it. So overall an excellent product with room for expandability and is very durable. This is a perfect companion for hikers and backpackers. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-07-06 | | Garmin Vista HCX is a great GPS | 10 | NR | NR | NR | | | | Helpful? | I spent a great deal of time selecting this unit. I wanted a GPS that had the following features. This unit made the cut on all the features except for the manual/documentation. - turn by turn routing - compass - magnetic and GPS - bright color screen that provided clear detail - ability to handle both land and marine maps and usage - high sensitivity and high accuracy - as water proof as possible - over 500 waypoints along with at least 10 routes. It has 1000 and 20. - reversible routes / tracks - time to waypoint and to final destination - distance to waypoint and to final destination - eta to final destination - needed to be good in the car and superb on the water. - proximity alarms - altimeter - strong back light - at least 12 hours of power from one set of batteries (easily meets this requirement with several hours to spare) - needed to accept power from my iGo power supply - several different screen color displays to get the most out of available light / too much light / not enough light conditions - lots of options in terms of numerical data displays - ability to have road and topo maps loaded at the same time - reasonably easy to master (It is easy to use.) - USB connection to the PC - enough memory to store road maps for the entire country and Canada along with topo maps for at least two non-contiguous areas (it did it with a bit of room to spare using a 2 GB memory card) - good to excellent manual (This is the area it failed miserably in. But, the unit is easy to use and there are lots of tips and tricks on the web to get you started. So, I let this one go in terms of the decision process.) - under $300 for the unit and under $500 when I added in the maps and optional stuff like a car windshield mount. I went first class on the maps and the mount and still made it. Cons ---- 1) The manual is next to worthless. It explains the buttons but does not detail how to use them. It does not show the all the sub-screens underneath the buttons/selections. If you are a first time GPS user you will need to buy a book or Google the tips and tricks along with the GPS basics. I have used a GPS and I just spent a few hours playing through all the screens and took notes on how to get back to the features / selections I know I would regularly need. I good manual would have made this extra work unnecessary. 2) The manual is next to worthless. (I won't type this in any more.) Garmin could and should do much better given the cost and the sophistication of this unit. 3) The car power supply sold by Garmin is way over priced. I chose not to use it. Instead I bought a USB adapter for my iGo power supply and used one of the short USB cords I had lying around. Cost $10 bucks and works perfectly for me.
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-06-28 | | It works great with a Mac but dismal documentation! | 4 | NR | NR | NR | | | | Helpful? | After being content with my Garmin Vista, I decided it was time to upgrade to the latest Garmin Vista eTrex HCx. With a new MapSource Topo USA for MAC available, and the ability to transfer National Parks Topo Version 3 from PC to MAC I thought it would be an ideal time to "upgrade" to this model. The HCx has a beautiful color screen, is highly sensitive-acquiring satellites and able to navigate much more effectively! Response is quick-virtually instantaneous. Ergonomically the toggles are awkward and its easy to toggle into the wrong place-not a big deal and I image I'll get used to it. This being said the documentation that comes with the unit is almost useless, covering just the basics. Forget about how to setup (at least for a MAC). The cd that comes with it is for PC's only and there is absolutely no information on what a Mac user needs to do. You think a quick look at the Garmin website would have these answers. Nope! Nada! The website is a joke-as is customer support. I waited 32 minutes to speak to a rep and then was told I would have to be transferred to their Mac Dept. Okay fine. Another 34 minute wait. Thats; okay, I'm willing to wait-except the tech I finally get is about as helpful as a cord of wood. No help. I ask questions he doesn't know the answers and doesn't sound like he cares-hardly a Mac enthusiast. In fact I felt like he actually dispised my call. From simple things like where's the serial number? (UPDATE: it's behind the batteries) to do I need drivers to download to make this work? (UPDATE: No you don't. In fact, if you're using a Mac, just turn it on and it's up and running-no need for "installation disc")-if you want to transfer maps to your GPS, you must download the "MapInstall" program from Garmin's website). This is a beautiful device that does what my old Vista did-except this one, is of course, much faster, and more effective-if I could get some information on it! If Garmin is going to claim they are moving toward Mac compatibility they should give a little more information to Mac user's on their website (other than press releases on how they are now Mac friendly) or perhaps a few sentences in the manual explaining exactly what Mac users need to get this thing up-and-running; transferring maps, able to communicate with Mapsource software, etc.. I would like to give the HCx five stars, but because of absolutely no assistance for Mac users on their website or manual-and because of an initial bad customer service experience I give it two stars and sit here with a $270 GPS-$200 worth of new MapSource Maps (another product-another review) and a beautiful little machine that has quicker response and is much more capable than my old Vista-but just as useless on a Mac (REVISED: It works beautifully with my Mac. Perfect!). My enthusiasm dissolved after trying to upload maps or connect to my computer. REVISED 6/30/08: Okay, finally! I got someone at Garmin customer service (very nice in the Mac Dept.) that could explain what-exactly needs to be done to get this puppy up-and-running: I had already downloaded the Garmin MapIntsall software (which you need to open, then select the device-in this case the HCx); there you will find all your maps (in my case the Topo Natl Parks and Topo USA for Mac). With the GPS plugged into USB port you simple select all the maps you want from one set of maps and then go to the other set and select the ones there). Works like a dream! Now if they would just make this clear somewhere (and believe me, it is not CLEAR anywhere). That being said, the experience I had today was much better. While I had to wait another 30 minutes to get customer service (who told me the serial number is located inside the battery case on the back) and then another 5 minutes to get to the Mac specialist-all my questions were answered! Both techs were very nice and helpful! Today's experience would be 5 Star Customer service! while I have rated the device 2 stars-I would probably change to 4 stars. Why the missing star? Initial frustration that could have been alleviated if Garmin took the time to stuff some extra instructions in the box specifically for Mac user's and made their website a little more friendly-and informative. The 24k NATL PARKS maps are beautiful on the color screens-as are the TOPO USA 2008 for Mac. The toggles are still awkward and unruly-but I'll get used to it. So, in a nutshell; You can download multiple maps on to your Garmin Vista Hcx using MapInstall (dowload from their website) to your applications folder. Once downloaded, connect your HCx to USB and select device and have fun selecting your maps. One thing I was not real clear on until today is that "Bobcat" is strictly for viewing maps and transferring wayspoints, etc. It has nothing to do with uplading maps to your GPS. Use MapInstall to upload maps to the GPS. Today's experience brought my faith back in Garmin customer service and technology. Thanks Garmin, for FINALLY becoming Mac compatible. I'm going to be a happy camper with this wonderful little GPS! REVISED 7/6/08: Referring to the most recent "1 Star" Review; Yes, mine locks-up/freezes, too (nothing to do with Mac) unit freezes on the trail-at least once a day. No response from any buttons-unable to do anything until holding power button for long period-reboot. This is not cool! Will call Garmin Monday and see what's up. Not good to hear they have a new chipset out and this may be the old one. After-all, I just purchased this. Will report back on what Garmin says. This sounds like an obvious defect. REVISED 7/9/08: Emailed Garmin Monday-no response yet (3 days later)-so returned to Amazon for exchange. Amazon is great! No problem. Sent out a new one before I could box up the defective one-received replacement today! That's customer service! Will let everyone know if the problem persists with replacement unit. Amazon 5 Stars! HCx?..not so sure anymore. REVISED 7/11/08: Garmin emailed me 4 days later and explained that the new chipset is 3.0. My software version is 2.60. Used "Web-Updater" on my Mac and said I have the latest software. Everything is working beautifully with replacement Amazon sent me. No freezes or problems of any kind. Final score: Garmin HCx-4 Stars! Amazon-big 5 Stars! | Satisfaction | Score |
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| Overall satisfaction | 4 |
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| | | | | | | Amazon.com customer | 2008-06-24 | | HCX: X-cellent! | 10 | NR | NR | NR | | | | Helpful? | I have owned several different GPS units over the past few years both Garmain and Magellan I use them for both navigation and Geocaching. This is one of the best I have seen. If you already have the maps for the I-Que series, those maps can be used in this unit as well. The colors are bright and easy to read and the turn by turn feature is as good as Tom-Tom or the I-Que. If you don't already have the maps, it is still worth buying because of the GPS accuracy and strong satellite tracking and quick aquisition. I am very happy with this unit and I would buy another in a heartbeat. Rixart | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-06-21 | | Excellent; I highly recommend this handheld | 10 | NR | NR | NR | | | | Helpful? | This is my review of the Garmin eTrex Vista Hcx handheld mapping GPS unit. I purchased this GPS in early June of 2008 and have had it about 3 weeks as of this review. I own two other GPS's: a Microsoft Streets and Trips + GPS from 2005 and a Garmin Nuvi 200 I received as a gift Christmas 2007. MS S&T is a really nice program and it works well with its accompanying GPS receiver. But, it requires that you use it with a computer (the receiver plugs into a USB port). And the Nuvi 200 is a great unit as well, but it's more for finding a route and directions while driving--finding your way to a destination. I wanted a portable unit mostly to use while walking, hiking, or biking that would track my journey, with a color display, memory expansion capability, and alititude tracking. I did lots of online research, reading reviews and user manuals at Cnet, Amazon, and several GPS-specific sites and eventually narrowed it down to three possibilities, all Garmin: the eTrex Vista Hcx, the GPSMAP 60 CSx, and one of the new Colorado units. In the end, I selected the Vista because: I felt the Colorado was too new and I'd seen negative reviews (and it has features like 3D I didn't think I'd need), and the Vista was proven, reliable, and less expensive than the 60 CSx. Also, it had all the features I wanted and was lighter and has longer advertised battery life than either of the other two units. In a word, I consider this unit to be: exceptional. It meets or exceeds its advertised functionality and my expectations. Some specific items: --Accuracy: I had read some reviews that complained about the accuracy of other similar units and I was worried. But I've found this unit to be very accurate, down to within a couple meters. And in my case it seems to make no difference whether the WAAS feature is enabled or disabled. --Altitude accuracy: not quite as good as I'd like to see, but adequate. In a couple cases while hiking it has actually been off by as much as 1000 feet in altitude, but I attribute this to the vagaries of barometric altitude measurement, not to a defect in the unit itself. In cases where the altitude doesn't seem so accurate, I find that the altitude relative to an entire track still reports where I've gone up and down hills, so I'm satisfied. Also, I have not yet tried manually setting the altitude or barometric pressure at the beginning of a trek, but I'd guess that would improve its overall performance. --Battery Life: my first set of regular old AA Eveready Alkalines lasted slightly longer than 25 hours, the advertised life. I'd bet that I could stretch this to longer if I paid attention to turning off the backlight when I don't really need it on. --Size: I was surprised at how small the unit is. For some reason I had in my mind that all units around this size would be a bit bigger; it's about the size of a deck of playing cards, but slightly thicker. --Display Visibility: no problems at all here. I use the unit frequently in bright sunlight attached to my bike while wearing sunglasses and I can see the display fine from a few feet away. --Map: the map that comes with the unit by default is entirely inadequate for anything but highway driving, but I knew this when I bought it, and had purchased Topo 2008 as well (which is very nice for both city and on-trail tracking). There are very few trails actually in the mapping software itself, but this isn't the Vista's deficiency itself. --Sturdiness: biking can sometimes be a bit bumpy. Yay for solid state components; this GPS has worked fine over bumpy roads. I'd highly recommend this unit to anyone looking for a handheld GPS, especially one to be used for walking, hiking, jogging, or bike riding. If you're looking for something to give you directions while driving a car, this unit is not for you--stick to the Nuvi series. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-06-19 | | Freezing problem well known | 2 | NR | NR | NR | | | | Helpful? | I bought this unit as a Christmas 2007 present for my husband. He is trying to use it during his hikes in the Taos mountains. Unit freezes up every 15 minutes or less. Information lost. Updating the software had no effect on the problem. The internet is replete with descriptions of similar problems with this unit and there are no patches for it; unit must be replaced. I am very disappointed. | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2008-06-02 | | City Navigator Download & Bicycle Mount | 8 | NR | NR | NR | | | | Helpful? | I like my HCx and other reviewers have detailed the pros and cons. I don't understand why the HCx can't profile altitude as accurately as the Vista C. I give this a four star because Garmin does such a poor job of documentation. First, the bike mount. DO NOT buy the Garmin handlebar mount ((Garmin 010-10267-00). It won't work with the HCx. Instead, buy the rail-mount kit (Garmin 010-10496-00 for small handlebar or 010-10496-01 for larger handlebar). If you do a Google search, use rail-mount and not handlebar mount. I am a GPS novice and this is intended for folks like me. If you bought a preloaded SD card, you can ignore the rest of this. If you have a DVD with City Navigator (v8 in my case) and want to download it to an HCx, this may help. I already had a certified DVD with City Navigator (came with my GPS 18 USB program for laptops) and bought a Vista HCx along with a blank 2 GB micro SD (BTW, SD cards greater than 2 GB won't work with the HCx). Garmin allows you to install City Navigator on two units. I spent several hours on the Web trying to find out how to download City Navigator to the HCx. I finally called Garmin support and, after the obligatory twenty-minute wait, talked with a very helpful person named Chris. Here's what he told me: First, you have to go through the process of unlocking the map for the GPS unit (I had already done that -go to the Garmin Website follow the instructions). This is the sequence to download City Navigator. 1. Turn on the HCx and connect it to your computer with the cable included in the kit. 2. In MapSource, make sure that upper left box is set to City Navigator (not Trip & Waypoint Manager). 3. In the top tool bar, click on Map Scale and zoom out to 1500 miles. 4. In the top tool bar, click on the Map Tool (funny looking icon that resembles a square). 5. With the mouse, move the icon to the upper left corner of the map. Hold the left mouse button and move it to the bottom right corner. This will create a box with the entire map inside. Anywhere is fine as long as the entire map is within the box. 6. In the top tool bar, click TRANSFER. In the dropdown menu, click "Send to device". You may have to choose your GPS from a menu. If you download the entire map, (about 1.5 GB), it will take an hour.
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-06-02 | | Excellent product | 10 | NR | NR | NR | | | | Helpful? | I bought this product to replace my Magellan Explorit 150 that went bad (and lost all of my waypoints). I can honestly say that this Garman eTrex Vista HCx exceeded all my expectations. Battery life is great-even with using the backlight for hours at a time when driving on an extended vacation trip the NiMH batteries lasted well over 16 hours. Tracking, backlight, color, maps, features are all great. One problem with my Explorit was it was slow zooming. This Garmin zooms in or out in less than 1 second, very acceptable performance. I love the layout of the buttons and although I was at first glance scratching my head over why the viewing screen was located on the bottom of the unit I understand now-this facilitates very ergonomic one-handed operation. The only issue I experienced was in getting the USB drivers to work on Windows 64 bit Vista. A call to Garmin tech support resolved this. I am a Garmin man now!!! | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-06-02 | | Perfect for me | 10 | NR | NR | NR | | | | Helpful? | Bought this for geo tagging my photography and routing on my motorcycle. Both uses are perfect for this device since it is nice and small but still has a readable screen. I bought the navigator NT software and it does a good job routing the roadways when I go riding. I obtained a RAM mount and it sits right on my handlebar when riding and I do not need any voice prompts so the screen gives and arrow and a written prompt for me and it is all I need. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-05-23 | | Small screen but cool in-your-backpak GPS | 6 | NR | NR | NR | | | | Helpful? | First I have to say I have been a professional computer programmer since 1978 and our industry generally agrees that the Programmers who work for the two GPS maker's are the worst in the industry. After buying the Vista HCx I see that this "myth" hasn't had reason to change. Given that all GPS software looks like it was written by someone who learned how to program 5 minutes ago, the Vista HCx is a good single-function GPS unit. But once Apple's iPhone or iPod Touch adds a GPS unit, its game-over for Garmin and Magellan. I love GPS's, I use the Vista for my hikes and walks around the forest preserve and since I'm now filming for commercial television (yes I'm trying to change careers) I often have to mark the lat/long of a filming location. This Vista HCx is great for that. But like the low-rating review said, without the City Navigator software (sold separately) its really just a hiking GPS, which you can find for much, much cheaper. So if you only want to hike and track your trails, get the cheapest handheld unit you can find. I like the HCx with the City Navigator loaded. I purchased a 4-GB microSD card for it, and loaded up the entire North America map set onto the card. Now I can fly anywhere in the U.S. and have a street-level mapping GPS "in my pocket". Be warned, however, although the HCx supports 4GB microSD cards, the GPS software only supports map files up to 2 GB's. Ironically, the Garmin MapSource software will create a larger file. I had also purchased the Topos maps and tried loading both into the GPS. This exceeded 2 GBs in size. After loading the file into the GPS for nearly 24 hours (yes, it took a day and a night over the slow USB cable) the unit did not recognize its own map files. After ready some materials on the support pages, and knowing a thing or two about operating systems, I first thought it was the 4GB card, but then took a chance that it was actually a software "integer length" issue and deleted the Topo maps and got the file down to 1.8GB (under 2 GB) and guess what? It worked great! Now that I've got it working the way I want it to work, the only real problem is keeping the backlight on while using it so I can see the LCD screen. It doesn't come on when you turn on the unit, you have to hit the power button a second time and then press the joy stick to remove the backlight meter level from the screen. Again, poor program design at its worse. I know this sounds so negative, but all Garmin and Magellan GPS's have crappy software so if you're a GPS user, you're use to working with these things. But once the iPhone with GPS comes out Garmin and Magellan will be dragged (kicking and screaming I suspect) into the 21st century of programming user interfaces.
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| Overall satisfaction | 6 |
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| | | | | | | Amazon.com customer | 2008-05-11 | | Great Handheld GPS | 10 | NR | NR | NR | | | | Helpful? | I've been completely satisfied so far. Sensitivity is much improved over the old Garmin that I bought a few years ago. I also bought the North America map on micro SD. It also has been a most present surprise. I carry it in my car all the time to navigate around Atlanta. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-05-06 | | Best small GPS | 10 | NR | NR | NR | | | | Helpful? | I always swore by the Garmin GPSMAP 60CSX but now that the updated Vista is out, it is my top recommendation for a small portable unit. Great software. If you have Topo and City Navigator it has 100% of what you need. Perfect for biking, geocaching, and even used it for driving (small screen though!) With the updated antenna and firmware, I am even getting GPS fixes inside of my office and home! Def. recommend. | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-04-15 | | very nice | 8 | NR | NR | NR | | | | Helpful? | I bought this to use kayaking. My first real test of it though was on a rafting trip. The audible proximity alerts were nice. Knowing that something was coming up without having to look at the gps every 5 minutes was good. Overall very pleased. My only gripe is you have to spend a couple hundred dollars on the gps unit that just showed major highways. Had to spend another hundred to get the Inland Lakes map software to show waterways. Oh well, it was worth it. | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-04-13 | | eTrex Vista HCx worthy successor to eTrex Vista C | 8 | NR | NR | NR | | | | Helpful? | I purchased my Vista HCx to replace my Vista C, which at three years of age was beginning to show signs of case wear. The HCx is almost identical to the C in form and function, and conversion to the more capable device was therefore easy. If you like the Vista C you will love the HCx, since installing a 2 GB Micro SD memory card in this unit can theoretically provide 80 times the map storage capacity of the 24 MB Vista C. The biggest challenge was loading maps onto the HCx. I own Topo USA 2008 and it seemed "reasonable" to transfer the entire database into my handheld. I immediately ran into two limits. First, the Topo USA 2008 dataset is approximately 3.8 GB, which required choices regarding which maps would go onto the handheld. After editing out the flat center of the United States, I ran into limit number two--the HCx can only recognize 2025 map files. My 2 GB mapset was composed of over 3,000 map files, which forced another edit session. Eventually I decided to load Hawaii and the West into the handheld (I live in California and vacation and travel in WA, OR, NV, ID, MT, and UT from time to time). I eventually selected some 2000 map files which use approximately 1 GB of memory. Data transfer was painful--apparently the HCx uses USB 1.1 for data transfer, not USB 2.0. The unit took 1.5 hours to set up the transfer file, and another 1.5 hours to actually transfer the information. Hence the data transfer itself took over three hours, which was in addition to the two hours or so I spent working with Topo USA and discovering the maximum file limits of the HCx. At least I should not have to transfer data again any time soon. Given the current file limits of the HCx I probably would not bother buying a 2 GB Micro SD card if I had a chance to do things over--a 1 GB card should be perfectly adequate. I think the unit is probably worth its $330 suggested retail price, and it is definitely worth the steeply discounted price I found on Amazon. | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-03-08 | | eTrex trash | 2 | NR | NR | NR | | | | Helpful? | eTrex has been a disappointment. I own 2 Garmin Nuvi 350s and love them. I ordered eTrex Vista HCx for my mountain bike. It would not allow me to unlock the "City Select North America v7" map (that comes with Nuvi). Their tech support told me to return the unit (at my cost!), and they would send me a refurbished unit. The refurbished unit would not operate on battery power. It was fine when plugged into my laptop via the USB port. I noticed there is a design flaw in their battery compartment. They designed in a brace that prevents the right-hand AA battery from making contact on the + end. I called tech support and they told me to send it in, and they would send me a new unit. I asked them to send me the new unit first and pay my return shipping, but they refused. I am not happy! Sidenote: Their tech support did answer the phone right away and seemed to be USA-based. They were helpful with trouble-shooting, but not in overall satisfaction with fixing my problem. And it takes 2-3 weeks to get a replacement unit each time. | Satisfaction | Score |
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| Overall satisfaction | 2 |
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| | | | | | | Amazon.com customer | 2008-03-06 | | So far, so good | 8 | NR | NR | NR | | | | Helpful? | I recently purchased this unit. Very good so far, love the sensitivity. Be aware that the unit microSD limit is 2GB at this time. | Satisfaction | Score |
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| Overall satisfaction | 8 |
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| | | | | | | Amazon.com customer | 2008-03-05 | | great for geocaching | 10 | NR | NR | NR | | | | Helpful? | I bought this GPS solely for geocaching, upgrading from a yellow Etrex. Like many people, I was stuck between a 60CSX and the Vista HCx. I went to REI and tried the two out, and found that I liked the buttons and click stick on the Vista better, so I got it from Amazon. It arrived in a couple of days, in fine shape. This GPS works great for geocaching. It picks up satellites quickly, about 45 seconds or a minute for a cold start. Once you've gotten it booted up and then shut it off again, it can acquire in more like 10 seconds. I can constantly get 8 to 11 satellites in the woods, which is fantastic. The high resolution screen works really well for looking at nearby caches...with my old Etrex, the letters were very big and all the names overlapped. This screen is very crisp. The interface isn't all that hard to figure out if you mess around with it a bit. Overall, this is fantastic for geocaching. If you've read any reviews at all, you know that the basemap stinks. It only shows interstates, highways, etc, but I knew this before I bought it.
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-03-03 | | great for geocaching | 10 | NR | NR | NR | | | | Helpful? | i think most of the other reviews explain this product well. here is what i think you need to know as of 3/2008. its probably the best bang for the buck you can get for a geocaching unit. the garmin colorado's are nice but still have a while until the bugs get worked out (right now you can't log finds on the unit). also the garmin's are the only brand supported by the geocaching.com website. what that means is that you can download gps coordinates right from your computer to your gps with a usb cable (included). | Satisfaction | Score |
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| Overall satisfaction | 10 |
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| | | | | | | Amazon.com customer | 2008-02-28 | | Good Buy | 10 | NR | NR | NR | | | | Helpful? | This was my first entry into the GPS market. I asked around at work, and "Garmin" was the name a few folks recommended. I was looking for something that would be great for hiking and off road experience, but I also wanted something that I could use on long car trips to help navigate unfamiliar places. The Garmin website makes research very easy. I compared feature differences between their different handheld mapping units, and this one seemed to provide all the features I needed without going overboard. I have purchased the following upgrades: 1. City Navigator NT -- worth the investment to make your handheld street worthy. 2. Topographical maps -- again, worth the investment for hiking. 3. Suction cup mount -- illegal in my state, but largely unenforced. If you install it correctly, it's better than the friction mount. I've heard others complain that it frequently falls off, but I've had it for several months and have moved it around to find the right sweet spot, and it has never fallen off once. 4. Friction mount -- irritatingly, you have to purchase the dash mount in order to get the swivelling head that makes it work... But just in case... (note the legality issue of the suction cup mount) 5. InvisibleShield screen protector -- the screen can easily be scratched, and this non-garmin product is a great way to protect it long term (also available through Amazon, or direct). 6. Sanyo Eneloop Rechargeable batteries -- they work well and don't lose a charge when sitting unused. They're even ready to use right out the the package with a full charge. With the added functionality of my upgrades and preloaded features, here are just some of the features that I've enjoyed: 1. Geocaching mode -- if you haven't tried it, you must! Works like a charm! 2. High sensitivity receiver -- this is nothing short of incredible. The fact that I can get a signal inside a building and under tree cover is amazing. Sometimes my signal bounces around a little (20 to 30ft), but it's a hundred times better than not having one at all. 3. Tracking -- I love to see where I've been, and it also makes it easy to navigate back out when you don't know where you are. 4. Turn-by-turn directions -- it doesn't talk to you, but it does beep at you when there's an upcoming instruction. 5. Waterproof -- Let's face it, if you use it outside, you're going to get rained on, or you'll spill something on it. I've used it in a downpour, and it was protected. 6. Point-of-interest search -- You can easily find stores, gasoline, lodging, hospitals, exits, truck stops.... 7. Compass and Altimeter -- you do need to calibrate them frequently, but still worth the money to have them. 8. Waypoint Manager -- this is software that comes with the unit that you load on your PC. You can use it to create routes, waypoints, and map packages that you want to load onto your unit. So if you travel frequently to a particular area, you can "store" your own regional specific data on your PC that you can transfer to your GPS when you actually need it. I also use it as a backup for my unit. Bottom line -- all electronics eventually fail, so backup, backup, backup. Little things that annoy me: 1. Turn-by-turn directions aren't always the best route that I would choose, but they still get you there. (Mapping feature) 2. When recalculating, it seems insistent on getting you back on the route that it originally planned for you. (Mapping feature) I say that you should still always have a paper map as a backup. 3. Backlight setting resets after powering off even though it's set to "on" in the setup menu. A small annoyance that I've gotten used to. A few weeks ago, I actually had a failure of my unit. Shortly after I backed up all my data to Waypoint Manager, I was loading waypoints directly to my unit from geocaching.com, and my unit turned off. For some reason, whenever it was connected to my computer, it wouldn't turn on or stay on. Garmin technical support was amazing. Someone picked up within a minute. He was friendly, helpful and patient in working out my problem, and then created an RMA and put a rush on it when I asked for it. I'm one of those pesky customers who calls frequently to ask for status, and again, I got someone on the phone immediately every time, and everyone was helpful, and they overnighted my replacement once my failed unit was received. Since I work in customer service myself, I strongly appreciate good customer service when I get it (which is actually quite rare). In summary, this is a full feature-rich product, with a few recommended upgrades, and when something goes wrong, Garmin's customer service makes you glad you bought a Garmin... | Satisfaction | Score |
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| Overall satisfaction | 10 |
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